Customer Support Specialist

About Apoqlar

ApoQlar is transforming the practice, experience, learning, and sharing of medicine with VSI HoloMedicine®, a certified mixed reality platform leveraging Microsoft HoloLens hardware.

Our mission is to enhance patient outcomes, empower clinical professionals, and educate the next generation of medical practitioners.

The VSI HoloMedicine® is FDA and CE approved, active in 50+ reference sites globally and a registered trademark in the EU, Singapore and the USA.

Job Description :

As Customer Support Specialist, you will play a key role in our support efforts by providing global customer care, training and enhancing existing support structure.

Your role is integral to shaping our company's narrative by ensuring that our customers receive the best possible support.

Responsibilities :

• Global Customer Care : Provide professional and responsive assistance to our international customers, addressing technical inquiries, resolving issues, and offering comprehensive application support.
• Troubleshooting : Identify, analyze, and resolve technical challenges related to our medical device software.
• System Enhancement : Take the lead in improving our existing support system, contributing your innovative ideas, and implementing enhancements to elevate the system's functionality and user experience.
• Documentation and Knowledge Management : Create and maintain support documentation to efficiently address customer queries and promote knowledge management.
• Training : Conduct training sessions for customers and internal teams to ensure a comprehensive understanding of the product application.
• Feedback Collection : Capture customer feedback and relay relevant information to development and product teams for continuous software improvement.

Requirements :

• Completed education in engineering, business, or a comparable qualification.
• Knowledge in the field of medical devices is advantageous.
• Strong problem-solving skills and analytical thinking.
• Excellent communication skills and enjoyment of customer interaction.
• Team spirit and the ability to work effectively in an interdisciplinary environment.
• Excellent communication skills with fluency in both German and English, spoken and written.

Why Us?

• Opportunity to positively impact the lives of patients, students, and surgeons around the world
• Chance to not just shape but also create an entirely new market in healthcare using medical mixed reality
• Work alongside a multicultural and international team over 10 countries represented in our office
• A flat hierarchy with direct access to the founding team
• High degree of ownership with the opportunity to drive projects forward on your own or with a team
• Gain international marketing experience across multiple continents
• Competitive compensation structure and ability to grow quickly in an expanding team

Are you interested in helping us shape an entirely new market in healthcare and advancing next generation medical technology?

Then we look forward to hearing from you!