Manager Group Order Management (m/f/d)

Reference ID: 41781

Are you interested in high-quality, natural, and tasty nutrition?

We are! It’s our ambition to shape the future of nutrition.

Döhler is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle and nutrition industries. We use innovative technology to process plant-based raw materials and enrich products such as lifestyle drinks, cereals, dairy, and confectionery goods for almost every well-known brand. Close to 10.000 dedicated employees in more than 70 countries share one common goal - to ensure that millions of people around the world enjoy the products created by us.

We strive to inspire and empower our employees in everything we do, and we invite you to join our team – together WE BRING IDEAS TO LIFE.

Support the improvement in the business decision making process (Backlog, Order Management, Shortage, Pre-shortage), prioritizing efficient order management processes to ensure timely processing, fulfillment, and delivery to meet customer expectations.

Your Role:

• Lead the issue resolution and commitment management to our customers by being the Interface between Customer Service, Supply Planning & Logistics for the respective plants
• Drive continuous improvement activities for service level ( End customer , Inter / Cross Company Customers ) , Backlog management , Order management & Order Confirmations for the respective plants
• Lead the shortage management & allocation process along with various stakeholders and the respective plants
• Conduct root cause analysis and provide improvement actions for identified process gaps and inefficiencies ( Order changes, Service level, Escalation, Customer notifications etc. )
• Monitor and steer key performance indicators (KPIs) to evaluate process quality related to customer service level, Backlog management , Order management & Order Confirmations.
• Conduct root cause analysis and provide improvement actions for identified process gaps and inefficiencies ( Order changes, Service level, Escalation, Customer notifications etc. ) with the respective plants

Your Profile:

• You have 3-5 years of experience in establishing and leading planning or OTC processes in different countries ideally globally
• You have expertise in handling order management, planning or customer service
• You are able to convince multiple stakeholders even in difficult situations at all management levels
• You are a good team player with well-developed interpersonal skills, who can build positive working relationships with stakeholders, as well as analytical mindset with a customer centric approach

Your Benefits

• Culture: Friendly and informal atmosphere, family-owned company, flat hierarchies, short communication channels, and helpful colleagues
• Impact: You are an integral part of our business success and make an important contribution to the future of nutrition
• Empowerment: You can fully unleash your potential and have the opportunity to take on responsibilities
• Digitalization: We maintain excellent partnerships with market-leading innovators, allowing you to access and work with state-of-the-art technologies
• Anniversary and special payments
• Employee referral bonuses
• Additional benefits: Christmas parties, events, financial benefits, and online shop discounts (., IT leasing, mobile phone contracts, shopping, and travel discounts,

Equal opportunities for all

We welcome applicants, who are just as diverse as we are - regardless of age, ancestry, disability, ethnic origin, gender, nationality, religion, sexual orientation, social background or any other characteristic protected by applicable laws, regulations and ordinances.

Become a part of our team and apply online trough our career portal to the attention of Nicole Arnold. Please note that we are unable to consider or return application documents sent by mail.