Client Development Specialist (m/f/d) Hamburg Neuer Wall

Position

Whatever you do for work or pleasure do it with passion! Live with passion! Christian Dior

Christian Dior Couture offers more than a beautiful brand to our clients; We invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family.

We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

For our boutique in Hamburg we are looking for a Client Development Specialist with passion, energy and drive.

As a member of our team, you are responsible for excellent customer care and service quality according to our current standards.

You are the ambassador of the Maison Christian Dior and make every customer feel welcomed and cherished on an exclusive level.

TASKS & RESPONSIBILITIES

Train and coach the boutique team on client relationship

• Make sure that the team is well aware of the client development strategy and boutique clienteling year objective
• Accompany the team in organizing their clienteling work on a day-to-day basis (Be Dior connection planning, actions to do if necessary etc)
• Coach and support the team in monitoring their clienteling performances and detecting clienteling opportunities
• Train new SA on the clienteling tool and ensure trainings to the team when a new function is available
• Be the key contact point for the Boutique Manager and share regular feedback and performance results with her

Business & Client Development

• Insuring the usage of the data base to optimize boutique business and the quality of the data base (accurate contact information, etc).
• Create specific campaigns to support the local business needs (ex : locals, inactive)
• Leverage all steps of client loyalty : walk in program / welcome program / client development path / looking for new high potential clients / OTOs planning
• Monitor the results of the actions and share weekly reports on CRM KPIs with the rest of the team
• Support the team in offering an extra-mile service to our top clients in order to retain them
• Help teammates building loyalty from their new clients and maximising their potential in order to create foot flow in-store

Client Treatment & Events

• Coordinate all instore animations (and when needed outside events) with the Europe marketing team : prior to the animation, prepare all the needed tools / elements
• Be able to propose new ideas of animations according to local needs of your boutique
• Coordinate the client treatments : identify the profiles to attend main image events (including Paris shows), work on a tailor-made program for each client, ensure the respect of the budget for each treatment, share with the boutique and the Europe Marketing team a feedback after each treatment
• Maintain regular contact with the regional marketing manager to share feedback about clienteling operations, the team members’ achievements and difficulties, upcoming clienteling priorities and strategies at store level

Profile

• 5+ years of retail experience required, preferably with at least 2 years of management, in a luxury product setting
• Ability to identify and meet the needs of customers to meet and exceed their expectations
• Strong interpersonal, communication, organizational and management skills in a fast-paced environment
• Sense of initiative and commercial creativity with fashion sense and Good knowledge of the luxury industry
• Fluent in German and English, another language on top is a plus

Additional information

WHAT WE OFFER YOU

The opportunity to join the LVMH Group (Louis Vuitton Moët Hennessy), the world leader in high-quality and luxury products.

We are working in an international environment with passionate people and amazing development opportunities as we follow the lifelong learning approach.

Working at Dior is not only about entering the world of exclusive luxury, it also offers lovely benefits.

• Holiday entitlement of 6 weeks per year
• Lunch benefit of 100€net per month
• Public transportation support of 100€net per month
• Additional day off on birthday
• Access to Corporate Benefits
• Special Employee conditions after successful completion of probation period
• Pension Scheme exclusive for DIOR
• Referral Program Bonus Talents are knowing good Talents
• Family Atmosphere & Flat Hierarchies
• Opportunities for further training and development
• Career opportunities within the LVMH Group

We are already looking forward receiving your application!