Consultant

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here.

We’ve always approached our work with an idea-first attitude because every one of our accomplishments no matter how big or small can be traced back to an idea’s single spark.

It’s that spark that inner drive that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process.

We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

Application Operation

German Language Mandate

• Adhering to SLAs
• ITIL Processes awareness and adhering to
• Reporting to the Track Lead / Team Lead
• Helping team members in case of Issues / Technical Problems
• Handling tickets / requests
• Troubleshooting technical issues
• Ensuring that the processes are adhered to
• Understanding of Multi-geo support environment
• Responsible for successful completion of Installation, configuration and migration
• Ensure maximum uptime according to the SLA
• Improves and maintains customer and employee satisfaction
• Implementing new technologies and design changes
• Applying patches / upgrades to maintain security level
• Day-to-Day reporting analysis tasks
• Interaction with various technical tracks.
• Vendor co-ordination & follow up

Required Skills

• Knowledge about ITIL, CMMi framework
• Ability to maintain the availability and performance of .net & Java based applications
• Knowledge in Web Server / App server architecture, Apache Tomcat & JBOSS EAP
• Good knowledge of web applications hosted on IIS, Worker process(s) troubleshooting, IIS logs monitoring, Recycling of applications.
• Understanding of any other App / Web server (like tomcat, wildfly, httpd etc.) will be a plus
• Exposure to SSL Certificates
• Should be familiar with debugging of application data issues and server health check / monitoring.
• Maintain Knowledge base and provide first level resolution.
• Should be capable to extracting and analysing TOMCAT / JBOSS / JVM logs
• Should be able to understand, modify and write SQL queries independently to retrieve data from the database as needed.
• Should be familiar with the scripting knowledge like PowerShell & Python
• Having basic understanding or awareness of Informatica and SAP modules.
• Basic understanding of Networks with skills around Telnet, Netstat and DNS and AD fundamental
Vor 23 Tagen