System and Workflow Specialist - Technical Support (m / f / d)

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The System Specialist – Technical Support for Beckman Coulter Diagnostics is responsible for assisting with the initiation, design, development, and implementation of product improvements and changes. This position also provides real time technical support to Field Service teams.

This position is part of the Global Technical Support Team and will be based out of our office in Munich, Germany. You will report to the Senior Manager responsible for leading a team of 10+ support engineers. If you thrive in a multifunctional, customer-supporting role and want to work to build a world-class medical device organization—read on.

In this role, you will have the opportunity to :

• Evaluate the current implementation of the complete system, report and recommend improvements, modifications or service tooling that can be implemented on the products to peers, to reduce the cost and complexity for the service organization.
• Monitor, manage, and drive corrective actions for escalations arising from system misalignments.
• Establish a System Level Mentoring and Support framework for other GPTS and Field associates for resolving System Level Issues.
• Champion the connectivity of Automation and CIT products by evaluating and measuring their performance against an established connectivity framework and driving improvements in identified action areas.
• Support GPTS NPD Core Team members in concept design reviews to ensure alignment with connectivity framework and system requirements.

Expected result :

Key contributor to the holistic strategy for “The System” :

Thinks holistically around the solution and understands if something happens in the automation realm what are the implication to CIT, CCIA and Heme / UA.

The essential requirements of the job include :

Bachelor's or Master's degree in engineering, science, computer science or related technical field with proven experience of relevant instrument experience in a regulated industry

Demonstrates technical experience, strong analytical skills, and good judgment to solve problems; analyses information and standard practices to make judgments

Must be willing to travel internationally and domestically approximately 20-30% of the time

Fluent English

Advanced MS Office skills, Outlook Word, Excel, Internet

It would be a plus if you also possess previous experience in :

Experience in the medical device or related industry

Experience with relevant software programs such as Oracle Business Intelligence Module Skill and Microsoft Power BI

We offer :

Development :

Danaher is a company that believes in continuous improvement — it is at the core of how we lead and operate our businesses. Whether refining our processes, our tools, or our products, the theme of evolution and getting better is fundamental to our DNA.

When you join the team, we will support your early days with a structured onboarding plan and a peer will support you throughout the onboarding phase. You are not left alone.

By joining Beckman Coulter, you will have access to our great internal training courses and be part of our Development for Growth Program.

You will also enjoy the advantages of the internal job platform, Danaher Go.

Well Being Program :

We want you to be at your best both on and off the job. This means not only rewarding you for your contributions to our organization, but also providing the support you need to live a happy, healthy, fulfilling life outside of work.

Should your life get out of balance, the free Employee Assist Program (EAP) is available to you in the areas of questions about handling stress, maintaining relationships, dealing with work-related issues, coping with loneliness and improving communication.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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