Technical Support Engineer IoT
Description "whereverSIM" is searching for a Technical Support Engineer IoT. Must have previous knowledge in the field of networks Must have at least completed technical training or studies Must be able to work hybridly in Hamburg, Germany Must speak English on at least C2 and German on at least C1 level Technologies Windows Mac Requirements Completed technical training or studies Technical understanding and enjoyment in communicating technology to customers in a comprehensible way and explaining it according to their needs Previous knowledge in the field of network Very good knowledge of German, Spanish and English Residence in Hamburg and surroundings Pro-active and team-oriented work is a matter of course for you Not a must, but always nice : You also bring experience in VPN (IPsec) or mobile.
Responsibilities Are you a problem solver for leads and customers and eager to support them in the implementation of their projects with your technical know-how?
Then you've come to the right place! In 1st and 2nd level support, you will support our team with all technical questions about our product, onboarding new customers or independently processing customer inquiries Of course, this also includes maintaining the ticket system.
You take support seriously - when our customers face a technical challenge, you want to play your part in finding a solution.
You retain full responsibility for your projects and can count on the support of the team at all times, even after intensive onboarding by your colleagues.
Recruitment Process Open interview for value-fit Technical interview Introduction day to work structures, followed by a decision Benefits Flexible working hours and the possibility to work from the home office A modern office in the middle of Hamburg with good public transport connections 1 : 1 coaching to support your personal development Training and further education that will advance you and the team Comprehensive onboarding that makes your start with us easier Powered by JazzHR
Technical Support Engineer (C#, JavaScript) (m/f/d) - System Engineering / Admin, Ingenieur
Provide technical support for our products including TX Text Control, TX Spell and DS Server via email, live chat and in phone calls. If you want to work in product teams and be responsible for your own support cases or key accounts, Text Control is the place for you. ...
Technical Support Engineer* Linux
Technical Support Engineer* Linux. ...
Technical Support Engineer - L2
Collaborate with Engineering as needed to provide solutions. Provide technical expertise during testing, deployment, and upgrading of Redis software. Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales. Participate in new pro...
Technical Support Engineer - Photonics (m/f/x)
Work closely with local Engineering and global Technical Support teams to provide technical support and assistance to scientific and industrial customers with a focus on post-sale and service requests. Support internal teams (such as Sales, Customer Service, Quality/RMA) with technical questions. Pr...
Technical Support Engineer (m/w/d) in Dresden
Im Auftrag unseres namhaften Kunden aus der Region Dresden, suchen wir Sie als Technical Support Engineer (m/w/d)!. E-Mail- und Telefon-Support für Servicetechniker zur Problemlösung. Mehrjährige Berufserfahrung als Supportingenieur oder in einer ähnlichen Position. ...
Technical Global Support Engineer* Adabas & Natural
At one of our German locations we are looking for a Technical Global Support Engineer* A&N. Provide courteous and professional technical support to customers and internal staff to ensure the highest level of customer satisfaction. Research technical problems using problem analysis techniques, kn...
PLM Technical Support Engineer
Responsible for the technical support of the engineering systems already in use (ALM, PLM, Technical Data Exchange solution, CAx tools, etc. For the PLM Technical Support Engineer, we are looking for:. PLM Technical Support Engineer you will play a huge part in this. If the PLM Technical Support Eng...
PLM Technical Support Engineer
Responsible for the technical support of the engineering systems already in use (ALM, PLM, Technical Data Exchange solution, CAx tools, etc. PLM Technical Support Engineer. We are looking for a PLM Technical Support Engineer who will implement, configure and ensure the reliable running of the PLM sy...
Technical Support Engineer - Germany
Providing technical support and assistance to Fortinet certified partners and customers. Working on escalations from Level 1 technical support team. Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience. Master Degree in Electrical Engineering or Computer Science pr...
Technical Support Engineer
Provide technical phone support to customers and field personnel including Sales, Service, Marketing, etc. Facilitate technical requests from field engineers and distributors. Provide expert front line support to all internal and external customers in an effort to strengthen customer satisfaction co...