Customer Success Manager (m / f / d)

About us

Düsseldorf | Hybrid (min. 3 office days / week)

We’re Metalshub, a B2B SaaS scale-up on a mission to digitalise one of the world’s most traditional industries : metals and mining.

Sounds bold? It is. And we need someone just as bold to join our CS team!

Why it matters

We’re building the digital backbone of an industry the world relies on. Metals and raw materials are essential to our modern world, from infrastructure and manufacturing to electric vehicles and renewable energy.

Yet procurement, sales and trading in this sector remains manual, opaque, and inefficient. We’re changing that. Our platform gives industrial buyers and suppliers the tools to work smarter with greater transparency, faster execution, and more resilient supply chains. By streamlining processes and making them fit for the future, we’re supporting an industry that underpins economic progress and a greener future.

Your mission

You’ll ensure every customer not only succeeds but thrives with Metalshub. From first onboarding to long-term partnerships, you’ll act as a trusted advisor — not just supporting customers but working alongside them on consulting-like projects that span efficiency gains, sustainability initiatives, cost optimization, go-to-market strategy, and change management. All the while, you’ll bring their real-world insights back into our product and strategy.

What your day-to-day looks like

• Onboarding & adoption : Create scalable onboarding journeys so customers feel confident from day one.
• Project ownership : Lead implementation projects across different management levels in customer organizations.
• Strategic partner : Build trust, identify opportunities, and support customers in achieving their business goals.
• Product influence : Be the voice of the customer — feed insights, challenges, and ideas into our roadmap.
• Scaling success : Develop best practices and playbooks to grow Customer Success alongside Metalshub.

Your skillset

What makes you the one

Early signs you’re thriving

You quickly learn our industry, share insights confidently, and use the right communication style to get things done efficiently.

Our 3-step interview process

Our promise

Established in 2016, Metalshub provides the leading digital marketplace for metals and ferroalloys to promote a more efficient and liquid physical market.