Marketing Customer Support Agent –German Speaker

Marketing Customer Support Agent German Speaker

Location: Lisbon Portugal On-site
Employment Type: Full-time
Languages: German English
Monthly salary: 1300 Euro gross

Role Overview

We are looking for an German-speaking Marketing Customer Support Agent to support advertisers on a digital advertising platform. This role focuses on paid campaign support digital marketing assistance and advertiser experience requiring strong marketing knowledge and customer service skills.

Key Responsibilities

• Support advertisers with paid campaign setup optimization and troubleshooting

• Provide guidance on campaign performance and platform tools

• Deliver high-quality customer service to marketing clients

• Assist clients via phone email or chat

• Maintain accurate documentation in internal systems

Schedule

• Initial schedule (12-hour window):

  • Monday to Sunday: 07:00 19:00

  • Shifts: 07:00 16:00 or 10:00 19:00

  • 2 rotational days off

Requirements

• Fluent German and English

• Experience in paid campaign management (mandatory)

• Degree in Marketing or a related field

• Proven experience in Digital Marketing

• Previous experience in a Contact Centre or Service Program for an Advertising Technology company

• Strong understanding of social media platforms and digital advertising fundamentals

• Customer-oriented mindset with strong communication skills

• Ability to work independently and as part of a team

Key Skills
Machine Installation,Agriculture,Community Services,Gym,Body Care
Experience: years
Vacancy: 1