Technical Support Specialist

Position Overview :

This is a vacancy for a hybrid / on-site role at our HQ in Tutzing. We encourage applications from all qualified candidates, regardless of gender identity.

As we expand, we are seeking an experienced Technical Support Specialist (m / f / x) to join our Application Support team that is enabling seamless connections between customer databases & systems and the Lobster's Data Platform.

In this pivotal role, you will be instrumental in addressing complex technical issues and improving customer retention and product reliability.

Ready to make an impact?

You’ll get to take ownership of :

• Helping to establish connections between customer databases, web services and systems like SAP, EDI and Lobster Data Platform
• Analysing and diagnosing the reliability of connections between systems by reviewing log files using Postman or Wireshark
• Engaging directly with customers to explain incidents around integrations, database connections, and communication protocols
• Troubleshooting and leading the resolution of incidents around AS2 and HTTP protocols, ensuring quick and effective recovery
• Creating and updating technical documentation, such as internal knowledge base and troubleshooting guides

We’d love to meet someone with :

• Solid technical background with at least 2 years of experience resolving technical issues
• Good knowledge of web services communication models and protocols, such as HTTP, AS2 and related certificates
• Knowledge of one or a few DBs from the list : PostgreSQL, Oracle, MSSQL, MySQL, MongoDB, MariaDB, DB2
• Interest in encryption technologies, digital certificates and implementing signature processes for authentication and data integrity is appreciated
• German speaking and writing skills at a C1 level and sufficient English level are highly welcomed.

You can look forward to :

• State-of-the-art, spacious offices with a view of Lake Starnberg in Tutzing
• Subsidised lunches in our in-house restaurant
• A cycling package through our partnership with JobRad, plus additional cash incentives if you commute regularly by bike
• Opportunity to work flexibly from home
• Team get-togethers every Thursday with refreshments
• A Company Pension Plan (bAV)
• 30 vacation days a year

If you’re excited about this role but don’t meet every qualification, we encourage you to apply!

Lobster is an equal opportunity employer. We are committed to fostering a diverse and inclusive environment where empathy and respect guide our interactions.

About us

Lobster is a pioneering no-code software company that enables organisations to unlock the full potential of their data. Its comprehensive Data Platform allows companies to integrate, manage, and automate data efficiently, while its Data Network facilitates secure and seamless data exchange between partners and systems.

From connectivity to consumable Data Products, Lobster’s solutions empower businesses across industries to stay agile and competitive.

With a presence in DACH, the UK, France, Scandinavia, and the Benelux region, Lobster serves over 2,000 customers globally.