SAP Service Manager (m/f/d)
Job Description
The position is to be filled at one of our locations or remotely troughout Germany.
- Ensuring contractual IT services for our existing customers. These are SLA-based and relate to SAP Application Management, SAP Technical Management and End User Service.
- Responsibility for the complete ITIL-based service processes. This includes regular service meetings with the customer and reports on the achievement of the defined SLAs and KPIs.
- Building and maintaining an excellent customer relationship with high customer satisfaction and positive financial results.
- Responsibility for your customers service outcomes, including planning, monitoring and billing of services and projects using internal tools (SAP Solution Manager, SAP S / 4HANA, SAP Analytics Cloud and more).
- As a transition manager, you will lead the phase-in projects of new customers in Managed Services, for smaller projects you will take on the role of project manager for existing customers.
Qualifications
- Degree in business administration / business informatics or a comparable qualification with several years of professional experience in the field of IT Service Management.
- Ideally experience in SAP consulting and the support of SAP systems, project manager or support manager.
- Good knowledge of IT service processes such as ITIL, ISO 20000, COBIT or others. Ideally ITIL certified and SAP CEE certified.
- A high level of customer engagement and service orientation as well as strong assertiveness and security in appearance.
- German language and English language at level B2 or C1
Additional Information
- 30 days of paid vacation, internal and external training opportunities, MyN Nagarro Employee Share Program, attractive company car and company bicycle arrangements, company-funded accident insurance policy, modern office space at central locations with high-tech equipment, sports programs, access to the corporate benefits portal, free fruit and drinks.
- Plenty of room for innovation in a high-growth environment with the latest technologies and products. With us, you can get involved and make a difference.
- Flat hierarchies and a long-term, stable job with attractive development opportunities.
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