Customer Success Manager
About the Role
The successful candidate will join the Clinical Solutions team, helping deliver quality products and services supporting Clinical Path Oncology.
Responsibilities :
Leverage relationships with key stakeholders within accounts to support renewals efforts.
Introduce key stakeholders to the (Renewals) Account Managers for wider sales conversations.
Build and nurture relationships across accounts to solidify our partnership and commitment to the customer.
Participate in regional events developed to enhance visibility of Elsevier and more broadly increase Elsevier’s thought leadership profile.
Develop joint plans for strategic customer success
Investigate and understand customers' needs and preferences to develop a customised success strategy.
Identify account-specific key metrics to track progress and adjust success plans as needed to deliver results.
Support New Sales trials with training and lead generating activities on a punctual basis.
Skills and Behaviors :
Curious about everything, willing to ask questions and challenge the status quo to provide better customer and business outcomes.
Able to take initiatives, to work on your own as well as part of a team and be able to work with minimal supervision managing multiple deadlines.
German is a must.
1-2 years of client facing experience, ideally in a Customer Success or Account Manager position.
Able to communicate with and influence stakeholders and global teams. Ability to build relationships internally and externally across different levels of the organization.
Excellent problem-solving skills and ability to exercise initiatives.
Excellent communication skills with a positive / ’can do’ attitude and a passion for delivering exceptional customer service.
Self-motivated, highly organized, and able to prioritize and multitask.
Passionate about delivering a world-class customer experience.
Enthusiastic and creative with the ability to inspire others and our customers.
Work in a way that works for you :
We promote a healthy work / life balance across the organization. We offer an appealing working prospect for our people.
With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
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