Senior Client Relations Manager (FMCG) - (m/f/d)

Overview of the Company

Our client is the fastest (and coolest) market research platform. On a mission to make the world a little more fact-based, they help companies understand how consumers think and make better data-driven decisions. They started out in Hamburg back in 2014, but they’re now humbled to call the world their playground, with over 260 employees spread across 15 countries (they’re remote-first), 2600+ international clients, delivering research from +190 markets, globally.

Want to be a part of the movement?

They value transparency in their recruitment process, and they've created a blog to share what to expect during each step of their journey together.

They are looking for a highly driven and passionate Senior Client Relations Manager to join their team and work closely with their FMCG industry lead. You will act as a trusted advisor to their customers regarding the importance and potential of market research, innovation, and consumer centricity.

In this role, you will be responsible for building and managing relationships with companies in the FMCG sector. You will showcase the potential of their capabilities and develop a mutually beneficial commercial framework with stakeholders in the FMCG industry.

What you’ll be doing

• You will drive growth by developing and owning the growth strategy for your FMCG categories, you will work on the end to end sales funnel acquiring new customers and coaching them on market research solutions using their platform.
• You will build relationships and represent the company to marketing and insights leaders, creating trust and building a strong network within the FMCG industry
• You will expand reach by representing the company at trade fairs and speaking events, leveraging and growing your professional connections to drive business growth
• You will create opportunities and develop strategic partnerships to strengthen their position as a leading research firm in FMCG
• You will understand the market and act as the voice of customers, addressing their needs, monitoring competitors, and identifying growth opportunities
• You will collaborate and work closely with Customer Success and Marketing teams to ensure client success and maximise growth opportunities
• You will lead with expertise and become a trusted thought leader, helping brands grow and making market research more accessible in the FMCG industry

Requirements

• You have 5+ years of relevant commercial sales experience
• You have experience in B2B sales, in the market research or FMCG industry
• You have experience leveraging data and have a consultative approach with clients
• You have excellent proficiency in German and communication skills in English
• You are proficient in working with CRM tools such as Salesforce or Hubspot
• You have an empathetic nature with a keen sense for understanding the needs of others
• You have an entrepreneurial mindset and consider yourself a problem-solver

Benefits

• Flexibility Policy - Their flexibility policy means there is no hard cap on the number of vacation days you can take.
• Work-from-anywhere Policy - If you're based in the EU, you can work outside your country of residence for up to 180 days per year.
• All the hardware you need and your own MacBook
• If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space.
• If you are located in Germany or Spain, you will have access to a Subsidised Urban Sports Club membership.
• In case you’re located in one of the cities where most of their members are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to their Co-working spaces.

Kind reminder: Please ensure that your application is submitted in English.

This post not only outlines the ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position, they encourage you to apply. They're eager to hear from individuals who share their enthusiasm.

They are an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.