Scheme Manager

Job Title : Location Manager Extra Care

Location : The Pines, Slough

Hours : 36 per week

Salary : £32,048 per annum

About the role

We are seeking a dedicated and customer focused Location Manager to join our team and play a crucial role in managing and overseeing the running of this site.

You will possess a passion for working with our residents and will appreciate the importance of providing great customer service.

We are looking for a Place Manager with a strong customer focus who has the drive to go that extra mile. This role offers a unique opportunity to make a positive impact on the lives of our residents living independently.

This position oversees the following responsibilities, and don't fret if you don't have all the know-how; comprehensive training and support will be provided.

• Managing properties and enabling residents to live independent lives
• Letting properties, managing rent accounts, dealing with anti-social behaviour, fulfilling our Safeguarding responsibilities and ensuring repairs are carried out
• Listening and responding to residents and partners with an aim to proactively deal with issues before they become a complaint
• When a complaint does arise, taking ownership for a complaint and following the complaints process whilst keeping all parties informed
• Lead on relationship management across the location working collaboratively to find solutions and satisfactory resolutions
• Maintain resident and stakeholder trust and confidence in Anchor through effective communication, the setting of expectations and delivery of outputs.
• Managing the location’s budget and service charge accounts ensuring residents’ homes are well maintained and repairs are completed to a high standard in a timely manner
• Ensuring that the location is safe, all health and safety checks and risk assessments are carried out in accordance with policies and procedures
• Working with external agencies and partners such as local authority commissioners, on site care provider, social workers and medical professionals to provide support to residents with a range of needs this includes ensuring that they are getting access to the right services to help them to continue to live independently
• Encouraging all residents to have an up to date and relevant support plan that identifies their individual needs
• Connecting with residents, helping them access health and social services, and encourage inclusion in social events both internally and in the wider community

Are you the one?

Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life.

We are looking for an individual who shares our values and has great relationship management and communication skills.

Previous housing experience isn't necessary. What we're after are individuals with a passion for excellent customer service, adept at handling complaints and queries, and ready to support our residents with whatever they may require.

If you are customer focused like we are, what are what are you waiting for?

Anchor a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here.

That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated Please follow the link or copy and paste

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks.

These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.