Senior Manager Customer Experience & Product Testing (m/f/d)
What you'll do
- You're responsible for the organization & execution of (E2E) product tests (so-called business trials) as part of the development and further development of our products & services
- Your task is to select relevant test candidates (according to demographics / technographics) & to develop suitable test scenarios & strategies
- Analyzing customer feedback, prioritizing it with the relevant stakeholders and pushing its implementation, as well as ensuring that our products and services work flawlessly from the customer's point of view, are part of your daily business
- You'll be responsible for tracking and reporting business trial tickets (e.g. in Jira / Confluence)
- In addition to preparing the results of the trial for the various stakeholders (partly at management level) in English & German, you'll present them in various updates & decision meetings
What you'll bring
- You've a degree with a business orientation or a comparable education and already have 5-6 years of experience in the field of agile product development
- Due to your professional experience in project management, you're used to a fast-changing work environment
- You've very good analytical skills & an affinity for IT & working with & processing data is a matter of course for you
- You understand our customers & always want to create the best experience for them
- Above all, your strengths include strong communication & reliability and the ability to work both independently and in a team
- Very good German & good English skills round off your profile
Our benefits :
At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few :
- Free Sky - watch all our content for free
- Hybrid working model (60 / 40)
- Flexible working hours with overtime compensation
- 30 days of vacation + Holiday Buy
- Subsidized Deutschland Ticket
- Company Bike & Wellhub
- Corporate Benefits platform
Inclusion :
We're proud to be an equal opportunity employer.
It is important to us to provide a fair and equal workplace for everyone. We strongly believe that a culture of diversity allows us to grow together and encourages creativity and innovation.
Therefore, we will consider all qualified applications - regardless of gender, nationality, ethnic and social origin, religion / belief, disability, age, sexual orientation and identity.
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