Registry Coordinator (m, f, d)

Your Responsibilities

We are looking for a new colleague to join our Team in Berlin/Potsdam on a full-time 40 hour a week contract starting as soon as possible.

• Ensuring correct enrolment of students in the Virtual Learning Environment.
• Monitoring and managing the Virtual Learning Environment.
• Managing other online resources, such as online libraries and external databases
• Delivering tutorials for students with regards to university regulations, resources, scheduling, assessment and marking.
• Tracking students´ academic progress (marking, progression, confirmation of successful study completion).
• Liaising with the Development Team to ensure that students´ records are reflected correctly in the student database.
• Reporting to the Examination Board on students´ academic progress.
• Processing extenuation and appeal requests from students, as well as processing cases of alleged academic misconduct.
• Delivering Examination Board decisions to students.
• Circulating surveys among students for quality evaluation.
• Issuing student letters pertaining to their academic progress.
• Providing face-to-face assistance to students on campus and virtually on the online Registry office hours.
• Overseeing assessment and reassessment processes.
• Answering mailboxes with inquiries from students, lecturers, and Gisma staff across other academic and administrative departments.
• Assisting lecturers with assessment setup and course content in the Virtual Learning Environment.

Your profile

• Experience in education administration, learning management systems, and higher education operations is an asset
• Experience in managing records, databases, or client information systems is desirable
• Excellent command of English; additional languages are an asset
• Exceptional accuracy in processing data, tracking progress, and managing documentation
• Commitment to delivering high-quality service in both face-to-face and virtual environments, supporting individuals with empathy and professionalism
• Excellent written and verbal communication skills for interacting effectively with students, colleagues, and cross-functional teams. Able to deliver clear guidance and support on administrative and procedural matters
• Effective team player who can liaise across departments to ensure alignment between academic, administrative, and technical processes
• Advanced proficiency in MS Office Suite, particularly Excel, is an asset

Why us?

• Opportunity to work with a great team in a dynamic and international culture
• A workplace in our modern, centrally located campuses in Potsdam and Berlin
• Numerous campus events from the fields of art, culture, business, and science
• Opportunity to develop and implement new ideas and concepts
• Personal and professional development

About us

Gisma University of Applied Sciences, first established in 1999 as Gisma Business School, is a leading university of applied sciences for innovative and creative international business, technology, and engineering innovation. Our Global MBA program has been recognized for its excellence through the highly acclaimed AMBA accreditation, reinforcing our reputation in the industry. Recently, we have expanded our programme portfolio into the fields of Computer Science, Software Engineering, Data Science, and Artificial Intelligence. Our unique teaching approach combines practical experience in these fields with the development of analytical skills and an understanding of contemporary theories through personalized, hands-on, and interactive learning. Gisma is part of Global University Systems (GUS), an international education business, which is represented by over 87,000 students in nearly 60 locations across the globe, providing students with opportunities for global exposure and a unique learning experience.