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German (C1/C2) Speakers – Exciting Customer Support Opportunity in SofiaCbtalents • Hamburg, Germany
German (C1/C2) Speakers – Exciting Customer Support Opportunity in Sofia

German (C1/C2) Speakers – Exciting Customer Support Opportunity in Sofia

Cbtalents • Hamburg, Germany
Vor 2 Tagen
Anstellungsart
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Stellenbeschreibung

We're Hiring: German-Speaking Customer Support Advisors | Hybrid | Sofia, Bulgaria

Looking for your next international career opportunity? Join a leading customer support team in Sofia, Bulgaria, and become part of a dynamic, multicultural workplace where your language skills are valued and your career can grow.

Location: Sofia, Bulgaria

Key Information

  • Work Model: Hybrid
  • Schedule: Rotating shifts, Monday to Sunday
  • Working Hours: Flexible shift options available
  • Salary: Competitive salary package

What We Offer

  • Competitive salary and attractive benefits
  • Performance-based incentives
  • Comprehensive paid training and structured onboarding
  • Health and wellness benefits
  • Continuous learning and professional development
  • Clear career progression and internal growth opportunities
  • Supportive, collaborative, and multicultural work environment

Responsibilities

  • Provide customer support via inbound calls.
  • Analyze and resolve customer inquiries efficiently.
  • Assist customers with administrative and technical topics, including products, services, and billing.
  • Update customer information in internal systems.
  • Escalate complex cases to the appropriate departments when necessary.
  • Identify sales opportunities while maintaining high levels of customer satisfaction.

Requirements

  • German: C1/C2 proficiency (speaking, reading and writing)
  • English: B2 or higher.
  • Excellent communication and problem-solving skills.
  • Customer-oriented mindset with strong interpersonal skills.
  • Basic computer skills and the ability to learn new systems quickly.
  • Previous customer service experience is an advantage but not required.
  • Must have valid work authorization in Bulgaria.

Interested? We'd love to hear from you!

Send your updated CV to:
valencia.li@cbtalents.org

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German (C1/C2) Speakers – Exciting Customer Support Opportunity in Sofia • Hamburg, Germany

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