About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increaserevenueand save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employeeslocatedacross six continents serving our customers in more than 120 markets.
Die Aufgaben, die auf Dich warten, sind vielfältig
Betreuung und Beratung unserer Kunden und Vertriebspartner am Telefon und per E-Mail
Planung, Durchführung und Nachbereitung von Installationen und Wartungen unserer Softwareprodukte beim Kunden vor Ort oder aus dem Büro
Steigerung und Erhaltung der Kundenzufriedenheit
Pflege unseres Tickettools und unserer Wissensdatenbank
Detaillierte Dokumentation der Arbeitsschritte und des Lösungswegs gemäß der internen Vorgaben und Richtlinien
Planung und Durchführung von Anwenderschulungen
Erstellen, Dokumentieren und Pflegen von Installationsanleitungen nach internen Standards
Bei Bedarf Unterstützung unserer Vertriebsmitarbeiter bei Produktpräsentationen auf Messen und bei Kunden
Was Du neben Hingabe und Spaß an Technologie mitbringen solltest
Eine erfolgreich abgeschlossene Ausbildung oder ein Studium im Bereich der Hotellerie und/oder IT
Gute Computerkenntnisse und großes Interesse im IT-Bereich
Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
Idealerweise schon Kenntnisse mit der protel Hotelsoftware
Die Fähigkeit selbständig zu arbeiten, Entscheidungen zu treffen und keine Scheu vor Verantwortung
Du bist redegewandt, hast eine gute Ausdrucksweise und behältst auch in stressigen Situationen einen freundlichen Ton
Kundenorientiertes Arbeiten und den Anspruch immer erstklassigen Service zu bieten
Kommunikations- und Teamfähigkeit, sowie sicheres Auftreten und Durchsetzungsstärke
Reisebereitschaft
Was Dich bei protel erwartet
Arbeit in einem aufgeschlossenen, engagierten und einzigartig internationalen Team, das nie den Spaß aus den Augen verliert
Die Perspektive, in verschiedene Technologiewelten einzutauchen und immer wieder Neues ausprobieren zu können
Die Chance sich einzubringen, mit uns gemeinsam um die Ecke zu denken und so unsere Zukunft aktiv mitzugestalten
Die Möglichkeit viel zu lernen, sich persönlich weiterzuentwickeln und zu wachsen
Hoodies statt Krawatten - come as you are!
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Supporter and Software Consultant with German • Dortmund, Germany
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