IT Support Specialist Commercial Operations (fmd)

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Beckman Coulter Life Sciences one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

At Beckman Coulter Life Sciences we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.

We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists with many of our 3300 global colleagues coming from the laboratory.

Its all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And were just beginning. Working together lets put our time and talents together to advance human health for tomorrow.

Learn about the Danaher Business System which makes everything possible.

The IT Support Specialist (f/m/d) is responsible for providing technical expertise and customer-facing IT support for Beckman Coulter Life Sciences Cell Health product portfolio. This role serves as the primary interface between customers sales teams service organizations and internal stakeholders to ensure successful integration of our solutions into customer IT environments. The position plays a critical role in identifying customer IT challenges developing effective workflow solutions and enabling customers and internal teams to maximize the value of our products.

This position reports to the Senior Manager Field Applications CHC and is part of the Cell Health Commercial Team working remotely within Europe and supporting customers across the region. This position is fully remote.

In this role you will have the opportunity to:

• Operate as the central point of contact for IT application questions and technical solutions relating to Cell Health product lines.
• Provide technical and application support to customers sales teams and service organizations.
• Visit customer laboratories and collaborate directly with customer IT teams to understand technical requirements and challenges.
• Train sales and service teams on relevant IT concepts product requirements and customer workflows.

The essential requirements of the job include:

• Experience as a System Administrator Network Administrator or in a comparable IT infrastructure support role.
• Proven expertise in Windows client/server environments Active Directory SQL databases and networking technologies.
• Understanding of network communication protocols such as SMB or LDAP and the ability to work effectively within customer IT environments.
• Experience in providing technical support directly to customers.
• Ability to translate technical concepts into practical solutions for both technical and non-technical audiences
• Fluent English

Travel Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel up to 35% throughout assigned territories including overnight travel.
• Valid drivers license with an acceptable driving record.
• Ability to transport and set up demonstration equipment when required.

It would be a plus if you also possess previous experience in:

• Life science diagnostics biotechnology or laboratory environments.
• Supporting software and hardware solutions integrated into regulated laboratory infrastructures.
• Delivering technical customer training and field-based technical consultations
• French language

Beckman Coulter Life Sciences a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Beckman Coulter Life Sciences we believe in designing a better more sustainable workforce. We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.

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Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

For more information visit .

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1