Talent.com
SCAYLE
Technical Support Engineer - Customer Support (all genders)SCAYLE • Hamburg, Hamburg, Germany
Technical Support Engineer - Customer Support (all genders)

Technical Support Engineer - Customer Support (all genders)

SCAYLE • Hamburg, Hamburg, Germany
Vor 3 Tagen
Stellenbeschreibung

Job Description

  • Investigate technical issues reported by enterprise customers - analyse symptoms, form hypotheses, follow the evidence to root cause
  • Use observability tooling (Datadog logs, traces, metrics, dashboards) to diagnose issues across distributed services
  • Read code across multiple repositories to verify hypotheses and trace request flows.
  • Query databases when needed to confirm system state and reproduce issues
  • Manage tickets through their full lifecycle, from intake to resolution, across the support → engineering escalation chain
  • Communicate proactively and professionally with enterprise customers: structured updates, clear next steps, calibrated expectation management
  • Partner with engineering teams when escalation is needed - frame issues clearly, provide reproducible evidence, advocate for customer impact
  • Document findings, contribute to internal knowledge bases, and surface recurring patterns to drive systemic improvements
  • Participate in rotational on-call coverage for high-severity incidents (evenings, weekends), supporting our enterprise customers when issues cannot wait until business hours


Qualifications

  • 2+ years in a Technical Support, Application Support, Site Reliability, or adjacent technical role
  • Proven experience supporting enterprise (B2B) customers, ideally in a SaaS or cloud-based product environment
  • Comfortable reading server-side code in at least one language to trace logic and verify code paths
  • Hands-on experience with observability and central logging tooling - Datadog preferred; familiarity with central logging platforms (Kibana / OpenSearch / Elasticsearch or similar) is a strong plus
  • Comfortable searching logs, reading distributed traces, querying metrics
  • Solid SQL skills - able to query relational databases to verify system state, reproduce issues, and understand data models
  • Working knowledge of distributed systems concepts — async vs. synchronous communication, queues, retries, idempotency, eventual consistency
  • Comfort with HTTP and API debugging - curl, response headers, status codes, basic DNS, REST and webhook flows
  • Familiarity with cloud-based, multi-tenant SaaS architectures - understanding tenant isolation and configuration delivery is a strong advantage
  • Comfortable using AI tools in your daily work, and curious about where they can take you further

Nice to Have

  • Experience reading PHP - our platform is largely PHP, so this will help you get up to speed faster
  • Experience in e-commerce or digital commerce platforms (storefront, checkout, payments, catalog, order management)
  • Prior incident management or major-incident response experience
  • Familiarity with PSP integrations, OMS, PIM, or search platforms



Additional Information

All your information will be kept confidential according to EEO guidelines.

Your perks at a glance: Visit our benefits page.

Simply apply online via our career page - we will get back to you as soon as possible!
(Please note that benefits may vary depending on the location)

A Place Where You Can Be You
We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.
Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
What we stand for internally, we stand for as a brand: acceptance, inclusion, and fairness.

Jobalert für diese Suche erstellen

Technical Support Engineer - Customer Support (all genders) • Hamburg, Hamburg, Germany

Ähnliche Stellen

Customer Engineer / Cloud Architect Google Cloud (all genders)

adesso SEBerlin, Hamburg, München, Köln, Frankfurt, Stuttgart, Leipzig, Dortmund, DE

Exzellenz – und damit auch für vielfältige Entwicklungsmöglichkeiten für alle adessi.Wir wachsen gemeinsam und lernen voneinander: in anspruchsvollen Projekten, interdisziplinären Teams und mit zie... Mehr anzeigen

 • Gesponsert

German Customer Support - Athens, Thessaloniki, Crete, Rhodes, Piraeus

Cross Border TalentsHamburg, Germany
Quick Apply

Bilingual Customer Support Representative (German & English) Remote from Greece.Are you fluent in German (C1/C2) and confident in English (B2 or higher)? Would you love to build your career while l... Mehr anzeigen

German-Speaking Customer Support - Limassol, Cyprus (Relocation Package)

NordicrecruitersHamburg, Germany
Quick Apply

Are you ready to take your German language skills to the Mediterranean and build your career in one of Cypruss most dynamic coastal cities? We are looking for a.German-Speaking Customer Support Spe... Mehr anzeigen

German Speaking Customer Support Rep – Remote in Greece - Relocation Supported

FH Collective AcademyHamburg, Germany
Homeoffice
Quick Apply

Relocate to Greece This Summer — and Work Remotely!.This role offers an international working environment along with full relocation support for candidates moving from.Imagine starting your day wit... Mehr anzeigen

German-Speaking Customer Support Specialist

Cross Border TalentsHamburg, Germany
Quick Apply

Tired of grey skies and chilly mornings?.Trade in the cold for sunshine and sea breezes! Join our international team as a.German-speaking Customer Support Specialist.Greece while living the Mediter... Mehr anzeigen

Customer Support Specialist Multilingual (Greece)

Cross Border TalentsHamburg, Germany
Quick Apply

Customer Support Specialist Multilingual (Greece).Greece (Athens, Thessaloniki, and other locations depending on the project).On-site and remote options (remote roles require relocation within Gree... Mehr anzeigen

Multilingual Customer Support – Lisbon

FH Collective AcademyHamburg, Germany
Homeoffice
Quick Apply

Multilingual Jobs in Lisbon | Customer Support & Content Moderation.Our international clients in Lisbon are looking for multilingual candidates to join their customer service and content modera... Mehr anzeigen

German-Speaking Customer Support – Remote, Greece (Relocation Package)

NordicrecruitersHamburg, Germany
Quick Apply

Are you a fluent German speaker looking to grow your international career while enjoying life in Greece? This is your opportunity to work.Build your career while living where others vacation.Greece... Mehr anzeigen

Live & Work by the Sea - German Speaking Service Advisor in Athens

Cross Border TalentsHamburg, Germany
Quick Apply

Inbound Customer Support German in Athens.MondayFriday, 9:00 AM 7:00 PM (flexible).Inbound Customer Support Representative.German and English to join our team in Athens.You will handle incoming cal... Mehr anzeigen

Multilingual Customer Support Opportunities Across Europe

Cross Border TalentsHamburg, Germany
Homeoffice
Quick Apply

Are you ready to turn your language skills into a career with global impact? Join leading international companies across.Portugal, Greece, Malta, and Bulgaria.German, Dutch, Danish, Finnish, Norweg... Mehr anzeigen

Customer Support Specialist (German)

Cross Border TalentsHamburg, Germany
Quick Apply

Lisbon, Portugal | Full-Time | On-site.Are you ready to put your German at C2 level and English at B2 level skills to work all while enjoying the sunny vibes of Lisbon? Were on the hunt for motivat... Mehr anzeigen

German Customer Support Representative Athens, Greece (Relocation Provided)

NordicrecruitersHamburg, Germany
Quick Apply

Are you ready to take your career abroad and experience life in one of Europes most historic and sun-filled capitals? Join our international team in.Greece, and become part of a company that values... Mehr anzeigen

German-Speaking Customer Support - Malta (Relocation Package)

NordicrecruitersHamburg, Germany
Quick Apply

Are you ready to take your German language skills to an international environment while living on one of the Mediterraneans most beautiful islands? We are looking for a.German-Speaking Customer Sup... Mehr anzeigen

Kundenbetreuer (m/w/d) im technical Support

webgo GmbHHamburg, DE

Wir sind ein motiviertes und dynamisches Team aus Hamburg.Seit 2004 als Full-Service-Provider auf dem Markt bieten wir als Webhoster alles, was für einen performanten Auftritt im Internet benötigt ... Mehr anzeigen

 • Gesponsert

Sales Customer Support Representative (German-English) Relocation included

Cross Border TalentsHamburg, Germany
Quick Apply

Would you like to advance your.Europe's most beautiful and sunny countries?.Bilingual Customer Support Representative.This is more than just a job it's an opportunity to combine a rewarding profess... Mehr anzeigen

Customer Support Specialist German Speaker

Cross Border TalentsHamburg, Germany
Quick Apply

On-site in Lisbon (Relocation Package Included).Are you ready for your next career step under the Portuguese sun?.We're hiring motivated individuals with strong communication skills to join our.Thi... Mehr anzeigen

Call Center Agent IT/ Supporter (m/w/d)

shoob.deHamburg, Hamburg, DE

Wir sind eine Private Arbeitsvermittlung (Einrichtung mit sozialem Charakter) und suchen für unseren Kunden Verstärkung.Gerne auch Quereinsteiger mit Interesse an Computern :-).Qualifizierte Störun... Mehr anzeigen

Customer Support Representative (German & English) with Relocation Package

Cross Border TalentsHamburg, Germany
Quick Apply

Are you fluent in German (C1/C2) and confident in English (B2 or higher)? Would you love to grow your career while living in one of Europes most beautiful and sunny countries?.We're looking for a d... Mehr anzeigen

German Customer Support Specialist Relocate to Vibrant Barcelona!

NordicrecruitersHamburg, Germany
Quick Apply

Are you ready to take your career abroad and experience life in one of Europes most vibrant and cosmopolitan cities? Join our international team in.German-speaking Customer Support Specialists.Medi... Mehr anzeigen

German-Speaking Customer Support - Marseille, France (Relocation Package)

NordicrecruitersHamburg, Germany
Quick Apply

Are you ready to take your German language skills to the Mediterranean and build your career in one of Frances most vibrant coastal cities? We are looking for a.German-Speaking Customer Support Spe... Mehr anzeigen