Technical Service Representative Coatings (m/w/d)

WILLKOMMEN BEI SHERWIN-WILLIAMS

Sherwin-Williams ist das größte Farben- und Lackunternehmen der Welt. Mit einem Umsatz von 23 Milliarden Dollar, mehr als 4.100 Geschäften und 140 Produktions- und Vertriebszentren weltweit. Unsere 64.000 Mitarbeiter rund um den Globus sind vielfältig, innovativ und leidenschaftlich. Mit einer Vielzahl von lohnenden und herausfordernden Möglichkeiten ist Sherwin-Williams ein großartiger Ort, um eine Karriere zu starten und auszubauen. Finden Sie Ihre und kommen Sie noch heute zu uns.

Sie möchten Ihre technische Expertise mit Kundenkontakt verbinden und nachhaltige Lösungen für industrielle Beschichtungsprozesse entwickeln? Dann freuen wir uns auf Ihre Bewerbung. Wir suchen an unserem Standort Mannheim einen Technical Service Representative Powder Coatings (m/w/d).

• Responds to questions and concerns from Customers regarding product lines and general operations; Can manage complex situations that require basic project management to be properly solved.

• The Technical Service Representative will provide technical support to both Liquid and Powder customers.

• Provides technical direction and assistance to Customers on the use of product lines; serves as an expert in a single technology or applies a working knowledge of multiple technologies and may involve multiple sites and Sherwin personnel.

• Serves as an operational advisor to Customers by applying general quality tools and analytical concepts to assist with improving product quality and efficiency; quick response in case of customer questions or issues with use of Sherwin’s products.

• Serves as a liaison with sales by interacting with Line and Management associates, developing a complete understanding of needs and operations, and providing observations and leads to sales;

• Supports account management activities by facilitating new or recurring orders, developing relationships with customer management, and resolving problems in conjunction with sales personnel.

• Creates visit reports and when necessary enters complaints into the Sherwin Discovery system. Ensures correct priority is given inside the Sherwin organization to facilitate quick response and resolution of issues.

• Performs other duties as assigned.

• Formal Education:

Required: High school graduate or equivalent education and experience.

Preferred: Bachelor’s degree in Chemistry, Operations Management, or related field.

• Knowledge & Experience:

Required: at least 5 years of previous experience as a Technical Service Representative.

Preferred: Experience in a multinational/multicultural Company.

• Technical/skill Requirements:

Required:

• Utilizing industry and product applications concepts and procedures.

• Understanding of advanced technical principles and practices (lab, research, .

• Applying expert principles / practices within an area or general principles / practices in multiple service areas.

• Providing technical guidance and advice to improve quality and efficiency.

• Working with line and management personnel.

• Communicating technical and operational concepts to facilitate sales.

• Providing technical customer service.

• Performing account management and sales activities.

• PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

• Effective communication at all levels with Customers and internally.

• Good knowledge of English.

• Writing, typing and use of office equipment.

Preferred: Tech. Service / Customer Service previous experience.

• Travel Requirements:

• 50-60% or when required

What we Offer:

• The established salary range for this position is

• Work-Life Balance:We value your personal time and well-being.

• Career Opportunities:Grow within a truly international business.

• Ongoing Training and Support:Continuous learning and development opportunities.

This vacancy is advertised exclusively for internal candidates, with a closing date of………..

Interview dates: Proposed for week commencing …………..Successful candidates will be notified in advance, allowing time to prepare.

***Please be aware that you can apply for any internal job offer after minimum one year in current role having previously informed your manager.

Please read the guidelines before handing in your application

All internal employees when applying for a role are required to upload their updated and their last 2 appraisals (which can be retrieved from HR Cloud).***

Pay Transparency

The salary range shown refers to base salary only. In addition to this, we offer a broader total reward package which may include bonus or incentive pay, relevant allowances, and a range of competitive benefits. We encourage candidates to consider the full package when evaluating an offer.

Salary is determined using a structured and objective framework, taking into account the role’s responsibilities, required skills and experience, market benchmarks, and internal equity. This ensures pay decisions are fair, consistent, and aligned with our commitment to equal pay and legal compliance.

As part of our commitment to fairness and transparency, we are now sharing the salary ranges that underpin our existing pay framework. These ranges have been in place for some time and are used to guide consistent, objective pay decisions based on factors such as role scope, skills, experience, and external market data. Employees may be positioned at different points within a range based on factors including experience, performance, and tenure in role. We encourage open conversations with managers to better understand individual positioning and development opportunities.