2nd Level IT Support Mitarbeiter (m/f/d)
Leitschiff
Salzgitter, Niedersachsen, DE
2nd Level IT Support Mitarbeiter (m / w / d) - Join our exciting journey!
Are you passionate about IT and eager to make a real difference? Then join Hemmersbach, one of the fastest-growing companies, and become our new Onsite Technician in Salzgitter! We provide IT services in the most extraordinary locations whether on an oil rig, in the desert, or the Arctic.
As a 2nd Level Support Specialist, you'll be responsible for ensuring our users' satisfaction by providing top-notch technical support.
Your Responsibilities :
- Be the go-to person for all technical inquiries and issues, providing creative solutions that leave our users smiling.
- Manage and resolve tickets efficiently, ensuring a seamless IT experience for our users.
- Install, maintain, and troubleshoot IT systems, including MS Win 10 and MS Active Directory.
- Take charge of hardware / software installation, network configuration, and actively participate in IT projects (rollouts, migrations, hands & eyes support).
- Analyze and document system and application errors, contributing to continuous improvement.
Your Skills :
- Completed training as an IT Specialist for System Integration or at least 2 years of experience in IT support.
- Proven experience with IT support and ticketing systems.
- Solid software and hardware knowledge in Second Level Support, particularly within the Microsoft environment.
- Excellent communication skills in fluent German and good English language proficiency for daily use.
- Ability to work independently and take ownership of tasks.
What we offer :
- A competitive salary and benefits package.
- Opportunities for professional development and growth within a global company.
- A dynamic and challenging work environment.
- The chance to work with cutting-edge technology.
- A supportive and collaborative team culture.
Vor 4 Tagen