Bilingual (German-English) Support Consultant - Relocation to the Mediterranean

About the Role

We are looking for Customer Happiness Agents to join our offices in Athens, Lisbon, and Madrid. Provide top-level service, solve issues, and work in a multicultural team. Full relocation package included.

In this role, you will be the first point of contact for customers, helping them with questions, technical issues, and product information. Youll be trained to deliver excellent service and become part of a friendly, multicultural team.

Responsibilities

Handle customer inquiries via phone, email, and live chat in a professional and timely manner

Provide clear and effective solutions to technical or service-related issues

Support customers with account setup, billing, orders, or product use

Document and update customer records in the system

Collaborate with colleagues and supervisors to continuously improve processes

Ensure high customer satisfaction through patience, empathy, and problem-solving skills

Requirements

Native or near-native German (C1-C2) and good level of English (B1 or higher)

Strong communication and active listening skills

Ability to stay calm and positive when solving customer issues

Basic computer skills (MS Office, email, chat platforms)

No prior experience needed full paid training is provided

Motivated to relocate and start an international career abroad

What We Offer

Relocation package :

Flight ticket to Spain, Greece, or Portugal

Airport pickup upon arrival

Company-paid hotel accommodation during the first weeks

Assistance in finding long-term housing

Salary & Benefits :

Competitive monthly salary + performance-based bonuses

Paid initial training and continuous coaching

Private health insurance (in some locations)

Work-Life Balance :

Full-time, 40 hours per week, with rotating shifts

Paid vacation days + public holidays

Growth Opportunities :

Internal promotions to Team Leader, Quality Analyst, Trainer, or other departments

Experience in an international corporate environment

Lifestyle Perks :

Work in vibrant cities like Lisbon, Athens, Barcelona, or Thessaloniki

Enjoy a sunny climate, cultural diversity, and affordable lifestyle