Quality Assurance fluent German

Why join usTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Creation is the core of TikTok's purpose. This is doubly true of the teams that make TikTok possible. At TikTok, we create together and grow together.

The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications.

We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

ResponsabilitiesOur Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children.

Conduct quality inspection of various data sets and projects, ensuring it meets project requirements, and maintain timely delivery of QA cases.

• Prioritize quality, safety and integrity of content, closely monitor business progress, and contribute to product function optimization iterations.
• Collaborate with stakeholders to optimize relevant policies and standard operating procedures (SOPs), supporting training and clarification processes to ensure accurate understanding and data delivery.
• Facilitate calibration meetings with teams involved during appeal processes, analyze cases, offer solutions, and suggestions to enhance team performance, accuracy and alignment towards project targets.
• Data Delivery for project metrics, provide data analysis, root cause analysis (RCA), and action plans during project performance review meetings, Business reviews (WBR's, QBR's and etc.

Undertake additional compatible and related responsibilities as required by the project, including but not limited to : policy localization, internal and external training support, data inspection, calibration meetings, and strategy evaluation.

QualificationsMinimum Qualifications : - Fluent in German is required as the role requires communication with German markets, fluent in English is also required as it is the working language.

• Have QA experience in moderation projects or equivalent, market knowledge, understanding of local culture and internet usage habits of target markets.
• Flexibility to work on projects outside of core expertise as needed and ability to manage multiple projects at the same time.
• Familiarity with online shopping-related businesses and search trends is desirable.- Willingness to work with sensitive and potentially disturbing content.

Preferred Qualifications : - Bachelor’s degree and above or equivalent.- Strong analytical skills including data analytics, learning ability, problem-solving skills, adaptability and attention to detail.

• Proficient in common productivity software (eg. Office Suite, Google Workspace, etc). - At TikTok, our mission is to inspire creativity and bring joy.
Vor 9 Tagen