Support and Monitoring Engineer – Working Student(f/m/d)

About us

Born in a cloud-native era where software is at the centre of business, ng-voice has licensed source code and collaboration in its DNA.

Committed to building the next G of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future proof networks.

With offices in both Hamburg and Berlin, we're growing; and looking for a passionate colleague like yourself to join our delivery team.

In your role as Support and Monitoring Engineer , you will be part of our client deployment team, responsible for supporting our clients and monitor the different system KPIs.

The role is located in Hamburg, Germany.

Tasks

What you can expect to work on :

• Help with incident management, 2nd level support, error analysis & classification.
• Participate in system testing activities, documenting test cases and reporting issues.
• Generate reports on system performance and incident resolution.
• Planning, preparing, and setting up lab and test environments.

Requirements

Our ideal new colleague :

Availability of 10-20 hours per week.

Currently enrolled in a German university program for at least 6 more months.

You have a valid student work permit for Germany.

Experience with Linux machines (setup, admin, operation).

Understanding of telecommunications systems, including 4G, 5G, and IMS.

• Familiarity with various Key Performance Indicators (KPIs) and the ability to build alarming and monitoring dashboards.
• Proficiency in spoken and written English.

Nice To have (optional)

Good knowledge with networking infrastructures, including routing and switching.

• Debugging and tracing skills (Wireshark).
• Knowledge of signalling standards and protocols such as SIP and Diameter.
• Knowledge in Kubernetes administration.
• Experience with monitoring tools like Prometheus and Grafana.

Benefits

A little more about our culture and why you should join

Entrepreneurial culture and flat hierarchies

Access to a beautiful office in a historic building in the centre of Hamburg

An international team of consulting and tech veterans

Monthly mobility budget, language class support, discounted sports club membership

Home office budget

Competitive salary

We offer you the culture of a fast-growing startup with the maturity of an enterprise company

About us

ng-voice is an equal opportunity employer. We believe demographic characteristics and diverse experiences that have nurtured unique viewpoints benefit our growth and performance and value each person and their different background as a whole.

Hope we caught your attention; we look forward to getting to know you!

DISCLAIMER

Even if you do not meet 100% of the requirements, however, you think this role will be a good match for you, please send in your application.

We would love to be in touch!

Please be aware that we are currently not collaborating with agencies and any profile received will not be taken into consideration.