Account Manager - Corporate Clients / Key Accounts (m/f/d)

To support our Account Management team, we are looking for a team-oriented and dedicated individual with professional experience to start immediately. We are seeking someone who actively thinks along, contributes their own ideas, and is ready to help us develop and improve solutions to combat the number one cause of death – sudden cardiac arrest.

We are a medium-sized company in the medical technology sector based in Bochum, offering innovative life-saving solutions from the world market leader PHILIPS to our customers in Germany and to many global and Fortune customers worldwide.

Tasks

• Manage and develop relationships with Corporate and Fortune 500 clients (primarily English speaking), ensuring high levels of satisfaction and long-term partnerships.
• Act as the primary point of contact for key clients, overlooking each program, handling inquiries, escalations, and strategic discussions.
• Identify new business opportunities within existing accounts and drive upselling and cross-selling initiatives.
• Analyze client needs and offer tailored solutions to maximize customer success.
• Collaborate closely with internal teams (Sales, Product, Customer Service) to ensure seamless client support and service delivery.
• Provide reports and insights on client performance, contract management, and account growth.
• Stay up to date with industry trends, competitor activities, and client needs to proactively adapt strategies.

Requirements

• Bachelor/ Master Degree in business administration (or similar) or several years of experience in Account Management, preferably managing large corporate or enterprise clients.
• Proven ability to build strong, long-term relationships with key stakeholders at all levels.
• Strong problem-solving skills and ability to proactively address client challenges.
• Ability to quickly adapt to new systems and tools.
• Excellent communication, negotiation, and presentation skills.
• Fluent English skills (C1/C2 level) are essential; additional language skills, such as German or French, are a plus.
• Core working hours, but willingness to work flexible hours for responses in other time zones.
• Proficiency in MS Office Suite.

Benefits

• A secure job in an internationally growing company in the expanding medical technology / IoT market as a full-time permanent position
• An interesting and varied role in a friendly team
• Excellent public transport connections and discounted company tickets
• Flexible working hours with the option of flexitime
• Possibility to work from home by arrangement
• Modern office with air conditioning
• Company training and development
• Company events
• Company phone (where applicable)
• Free beverages
• Free parking
• Employee discount program

Are you ready to apply your skills in an innovative company? Join our team at Medic Assist and apply today!

At Medic Assist, we are a forward-thinking service provider specializing in Automated External Defibrillator (AED) solutions. As pioneers in the realm of heart safety, we offer a range of services focused on the deployment, maintenance, and effective management of AEDs. With our robust global presence and commitment to local needs, we cater to various segments, ensuring optimum readiness for emergency cardiac situations. Our key offerings include the innovative SmartConnect system for AED monitoring, the secure SafeBox storage solution, and a comprehensive, worry-free subscription model. We take pride in our high-profile clientele, including industry leaders from Fortune 500 companies, reflecting our trusted reputation in the field of emergency health solutions.