Head of Client Services (DACH) (f / m / d)

Purpose of position

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As Head of Client Services (DACH), you will be accountable for the overall management and development of all account management services at Awin in Germany, Switzerland, and Austria.

Reporting directly to the Country Client Services Director, you will be an integral part of the company and the Senior Management Team. You will be an experienced leader of a large team and a manager capable of leading and inspiring a diverse set of teams towards a common objective. You will have excellent communication and negotiation skills and evidence of successful and innovative contributions to affiliate marketing. You will have a proven record of managing account management teams within digital marketing, to gross profit, EBIT, and cost targets as well as case studies of how you have achieved positive customer feedback for a client-facing team within a digital marketing environment.

Key Tasks

• Overall responsibility for the delivery of DACH client-facing service across the Company
• Overall responsibility for leading the Client Services team in its work, and ensure you set an example for every member of the team at all times
• Drive client service excellence through the entire Client Services team, ensuring Awin delivers high customer satisfaction in all aspect of our client facing work
• Set Client Services OKRs which ensure alignment with the German and Global strategies, and work with the managers to ensure their strategic direction and OKRs also feed into this
• Support the Client Services teams to develop client specific strategies and associated tactics to drive growth and development for the major clients in each team
• Monitor client satisfaction levels across the Company and address these issues where required
• Ensure each Client Services team is set-up to maximise the revenue potential from its client base and retain the major clients within its client base
• Provide strong and relevant leadership, coaching, mentoring and troubleshooting to your direct reports and, where necessary, the staff generally
• Attend Commercial meetings and pitches where Client Services input is required
• Understand and convey key industry developments to the department
• Taking responsibility for senior-level projects within the company when required, and being ready to play an active role in the progress of company-wide initiatives

Skills & Expertise

Our Offer

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual `Life @ Awin' hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

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