Customer Success Manager

Customer Success Manager - Frankfurt - Hybrid working available, if based in Germany .

We will also consider candidates based with in the West Dublin area, Ireland if they have proven customer success management experience with Cloud based SW businesses.

Secured Intelligence are delighted to introduce our next search for an amazing candidate to join one of worlds leading Climate Data management companies.

You will be an experienced Customer Success Manager, with direct understanding in managing, supporting and developing service, projects within enterprise global clients.

You will have a min of 3 years experience within Software, Cloud, data or enterprise service estates as a customer success manager.

EVERY candidate that has fully read and made a accurate application will be called, debriefed fully and given a full opportunity to make a positive and direct application to the client.

We will support and guide you through the whole process, and ensure you get a best in class candidate application. All we ask.

is that you try to fully understand what we are looking to achieve through this initial introduction and that you match our initial criteria.

So please read the job spec in its entirety before hitting the apply now button.

Experience and proven expertise in the following is an easy insight into what you will need to be successful in your application for the is role.

• Build deep relationships and drive product adoption
• Drive customer journey to ensure clients are successful retaining and growing their business
• Understand and document customer’s organization, its needs, goals, and challenges
• Work along with a pre-defined group of our customers
• Engage with customers in a dedicated and regular manner e.g., in monthly service reviews, quarterly business reviews and product trainings
• Educate and train customers on the best ways to use our products and its new features
• Primary point of contact for day-to-day activities and support escalations
• Enable driving revenue (contract renewals, identify upsell opportunities)
• Promote awareness of our latest innovations and product developments
• Develop as a trusted advisor
• Create and update internal customer account plans including strategy, success criteria, execution plans)
• Manage, track and trace commercial and financial affairs
• Perform business health checks Qualifications
• Experience in a customer-facing role
• Experience with consulting or account management is a big plus
• You can communicate clearly and with empathy to become a trusted advisor for our clients
• You can collaborate effectively with different internal teams (e.g., support, project management, business analysts, marketing, product)
• You enjoy learning about our products and their technical foundation
• You show business insight to understand the client’s needs while keeping a professional attitude
• You combine an analytical mindset with a can-do attitude
• You can identify root causes and address them quickly
• Fluency in English

In conclusion.

The ideal candidate will have impeccable relational skills and can create win / win environments for all parties that he or she works with.

This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

Based In Germany, but can be based in Ireland also.

3 years min Customer Success management experience

Direct experience of delivering services with technology and data focussed product estates.

Apply now for an immediate and confidential communication.

I look forward to working with you on this exciting and important role.

Fran @ Secured Intelligence.