Head of Quality

Head of Quality

Reference  : Head / Qual / 494

Function  :

As part of the management team, you are responsible for developing and implementing the company’s quality strategy in line with overall business objectives.

You ensure the effectiveness and continuous improvement of the quality management system, strengthen customer satisfaction, and drive operational excellence across all departments.

Your main responsibilities include :

• Defining and executing the quality strategy derived from the company’s business objectives.
• Managing and maintaining the Quality Management System, including ISO certification and process improvement initiatives.
• Enhancing customer satisfaction through proactive claim management and regular surveys.
• Planning, implementing, and monitoring measures to improve product and process quality, including defining and tracking relevant KPIs.
• Analyzing problems and implementing sustainable corrective and preventive actions.
• Managing supplier quality — conducting audits, monitoring performance, and ensuring compliance with quality requirements.
• Preparing and presenting clear quality reports for management and key stakeholders.
• Controlling and reducing quality-related costs through data-driven initiatives and continuous improvement..

Profile  :

Additional Information :