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IAM Customer Success Manager (m / f / d)
iC ConsultEssenVor 30+ Tagen
Anstellungsart
- Remote
- Vollzeit
StellenbeschreibungProven track record in the context of Identity and Access Management (IGA, CIAM, PAM) or a similar Cybersecurity IT domain Understanding of IAM concepts and technologies , including authentication, authorization, single sign-on (SSO), multi-factor authentication (MFA), and identity governance Experience in a customer-facing role , preferably in customer success, account management, or technical support within the software industry Basic experience with the common IAM tool stack , for example OneIdentity, Forgerock, Ping, Sailpoint or other Strong presentation and communication skills Very good German (C1) and English skills complete your profile
To strengthen our teams in Munich, Stuttgart, Frankfurt, Hamburg, Berlin or remote , we are looking for you as IAM Customer Success Manager (m / f / d).
Your Key Responsibilities
- Conduct IAM maturity assessments (CIAM, IGA, PAM) at new customers, guiding them through IAM greenfield or Migration projects
- Proactively engage with customers to understand their unique IAM needs, challenges, and goals
- Define high-level requirements and conduct tool evaluation to ensure the selection of appropriate IAM solutions for clients
- Monitor customer health metrics , including regulatory requirements , to identify risks or opportunities for enhancement, ensuring compliance
- Provide support in the implementation of new IAM projects , taking on a flexible role such as a Business Analyst or Project Team Leader , to ensure successful project implementation and customer satisfaction
Your Skills and Requirements