IAM Customer Success Manager (m/f/d)
To strengthen our teams in Munich, Stuttgart, Frankfurt, Hamburg, Berlin or remote , we are looking for you as IAM Customer Success Manager (m / f / d).
Your Key Responsibilities
- Conduct IAM maturity assessments (CIAM, IGA, PAM) at new customers, guiding them through IAM greenfield or Migration projects
- Proactively engage with customers to understand their unique IAM needs, challenges, and goals
- Define high-level requirements and conduct tool evaluation to ensure the selection of appropriate IAM solutions for clients
- Monitor customer health metrics , including regulatory requirements , to identify risks or opportunities for enhancement, ensuring compliance
- Provide support in the implementation of new IAM projects , taking on a flexible role such as a Business Analyst or Project Team Leader , to ensure successful project implementation and customer satisfaction
Your Skills and Requirements
- Proven track record in the context of Identity and Access Management (IGA, CIAM, PAM) or a similar Cybersecurity IT domain
- Understanding of IAM concepts and technologies , including authentication, authorization, single sign-on (SSO), multi-factor authentication (MFA), and identity governance
- Experience in a customer-facing role , preferably in customer success, account management, or technical support within the software industry
- Basic experience with the common IAM tool stack , for example OneIdentity, Forgerock, Ping, Sailpoint or other
- Strong presentation and communication skills
- Very good German (C1) and English skills complete your profile
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