Customer Service Quality Coach (m / f / d)

Our team in Gelsenkirchen is looking for a dedicated Customer Service Quality Coach (m / f / d) to help raise our customer service quality to an even higher level.

How does a day as Customer Service Quality Coach (m / f / d) look like :

In the morning, you will have a look at the activities planned for the day : performing Quality evaluations to find improvement opportunities for employees would be your main activity. Throughout the day, you will answer agents' questions in regards to policies and procedures. You will then be having individual feedback and / or coaching sessions with agents aimed at developing their hard and soft skills. When necessary, you will be creating or updating Knowledge base content. Thinking about ways to improve our processes and analyzing data to identify training opportunities and provide training will also be part of your tasks.

Your profile as a Customer Service Quality Coach (m / f / d) :

At least one year of professional experience within Customer Service performing evaluations and providing feedback and coaching.

Strong communication skills paired with (near) native German and good English language skills.

Ability to analyze data and identify patterns in order to extract actionable insights.

We offer...

30 holidays per year

40 % home office policy, workation up to 2 weeks per year

Appropriate salary, lucrative social benefits and holiday and Christmas bonuses

25% staff discount on the entire Hunkemöller product range

Bike leasing, discounts on approx. 1, well-known brands, gym allowance

Trainings in the Hunkemöller Academy - our digital learning platform

Talent promotion through internal development programmes

Would you like to become part of our Hunkemöller team as a Customer Service Quality Coach (m / f / d)? Then we look forward to receiving your online application including a CV or your LinkedIn profile, all relevant references and your salary expectations.