User Support Specialist (f/m/d) (German speaking)
Become a part of nilo and help us to remove the stigma surrounding mental health! Play a vital role in building THE platform for mental wellbeing in the workplace.
Aufgaben
Your responsibility :
- You are the first point of contact for our users and psychologists for questions about our product, scheduling / rescheduling and technical problems
- You ensure the professional support of user inquiries via email, telephone and chat during our opening hours (Monday - Friday from 9.00am - 6.00pm)
- You support users in matching and know exactly to which psychologists you have to forward special requests
- You are in constant contact with team members from different departments, especially from our Psychology and Tech teams
Qualifikation
You'll be successful with these skills :
- Ideally, you have at least 1+ years of experience in the areas of customer support / customer care / user operations
- Your written and verbal communication skills in German and English are fluent
- Working with people is your passion and you love to communicate
- Your high level of empathy is what sets you apart as you’ll need a sensitive feel for the needs of our users
- You’re extremely customer- and solution-oriented
- You are a great organizational talent and remain calm even in stressful situations
- You have an independent, proactive way of working and quickly familiarize yourself with new programs and processes
Benefits
What you get :
- A strong company culture characterized by team spirit, empathy, respect, trust, courage, and innovation
- Responsibility and creative freedom in your role
- Opportunities to develop personally and professionally
- Free access to the nilo.health app (incl. family support)
- Enjoy working abroad for up to 90 days per year (workation)
- Hybrid working model (Note : it is required to live Berlin as the User Operations team has a weekly team day).
- Urban Sports Club membership at a discounted price
- Equity options (VESOP) - you benefit from any increase in the nilo's valuation that you've helped to create
- Regular team and company events
- Bring your dog to work
Wir unterstützen Organisationen dabei, einen Raum für mentale Gesundheit zu schaffen.
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