Full-Stack Customer Success Engineer (f / m / i)

Hi there!

Are you eager to work at the intersection of AI, research, and real-world

impact?

At Data4Life, we empower researchers and public-health partners by building

secure, compliant, and high-impact digital solutions. As we expand our AI-

enabled research platforms, including our AIR

• MS chatbot, integrated LLM

solutions, and developer tooling, we are looking for a Customer Success

Engineer who combines strong technical skills with a deep understanding of

user needs.

In this role, you will act as a technical enabler for researchers and clinicians,

helping them successfully adopt and use AI-powered tools in a regulated health

environment.

Your future role

What you need to succeed

Why you will love working with us

Good to know

About us

Data4Life is a nonprofit digital health organization headquartered in Potsdam supported by the Hasso Plattner Foundation, with additional locations in Berlin and Singapore. We make health data from diverse sources accessible, standardized, and secure - enabling responsible research to improve public health and personalized medicine. Our digital solutions support international standards such as FHIR and OMOP, and enable scalable digital research infrastructures with a strong focus on data sovereignty and transparency. We work with university hospitals and global research institutions to unlock the full potential of health data. In collaboration with Charité and Mount Sinai Health System, we are supporting cross-border use cases based on millions of patient records. As a nonprofit, we prioritize social impact, data ethics, and open collaboration.

We care about Diversity : Many different lives, careers, and development paths lead to Data4Life. We welcome experts from a wide range of backgrounds and experiences to our international team, offering everyone equal opportunities to be themselves and develop to the best of their abilities. Diversity, equality, and inclusion are not just nice words at Data4Life – we put them into practice in all of our activities and projects, striving to incorporate them in our everyday lives. For this reason, we signed the Charta der Vielfalt (Diversity Charter) in 2022.