German Customer Support Advisor Relocation to Porto, Portugal
Join a leading global provider of customer engagement services, known for its innovative approach and commitment to delivering exceptional customer experiences.
This company is highly regarded for its focus on employee well-being, offering extensive career development opportunities, paid training, and a supportive, multicultural environment.
If you're looking to grow within a dynamic workplace that invests in your success, this is the role for you!
About the Role : As a Customer Support Advisor, you will be the first point of contact for the clients of a well-known financial institution.
You’ll handle inquiries through calls, chat, and email , helping clients with online banking navigation, product conditions, and marketing campaigns.
Your key tasks will include :
- Assisting customers via calls, chat, and email
- Providing information on products and ongoing campaigns
- Supporting central marketing initiatives
- Handling card blocking, appointment scheduling, and mediation processes
You’ll play a crucial role in improving the customer journey and ensuring high levels of satisfaction in every interaction.
Benefits :
- Performance bonuses
- Language bonuses
- Meal allowance
- Health insurance
- Paid training to enhance your skills
- Opportunities for professional development and career growth
Relocation Support : For candidates relocating from abroad, the company offers up to €700 in reimbursement for relocation expenses and 4 weeks of hotel accommodation to ensure a smooth transition into your new life in Porto.
Requirements :
- Fluency in German (C2) and English (B2)
- Work permit for Portugal
- Availability to start ASAP
- Experience in customer service is preferred, but not essential
- A dynamic and proactive approach to problem-solving
If you're ready to be part of a global leader in customer service, this is your opportunity to make an impact in an exciting and collaborative environment!
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