Customer Support Specialist (German Speaker/Deutschsprachig)

The Role:

Customer Support Specialist – German Speaker/Deutschsprachig – Retail

Office Based – Szczecin, Poland

*** This Job Opportunity is only offered for candidates living and eligible to work in Poland.

Client: BPO Company.

Office Based – Szczecin, Poland

Job Description

As a Customer Support Specialist, you will be the first point of contact for the customer, responding to the various incoming requests, solving the emerging issues via email for German Market.

Detailed Duties and Responsibilities

• Process manual refunds and address GDPR-related complaints with care and accuracy.
• Work with multiple systems efficiently while maintaining a high level of precision.
• The first point of contact for the customer, responding to the various incoming requests, solving the emerging issues via email for German Market.
• Recognizing customer needs.
• Understanding customer needs and assisting to solve the issue faced.
• Participating in the improvement of service quality and customer satisfaction by providing additional insights on how to improve them.
• Participation in specialized training.
• Investigate and resolve customer issues by reviewing past interactions and using internal tools.
• Building a good relationship with the customer while improving customer satisfaction.

Ideal Profile:

Targeted Qualifications

• Fluency in German Language, C1/C2 level.
• Fluency in English Language, C1 level.
• Ability to work independently, while being a team player at the same time.
• Eligible to work in EU or Portuguese residency status.
• Able to work rotating shifts.
• Computer and Internet literate.
• Excellent communication skills.
• Typing speed of 150+ keystrokes per minute and solid computer literacy.

Interpersonal Skills

• Communicative, Speak and/or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Organized and punctual, put things in order so that they run smoothly and are always on time.
• Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
• Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
• Precise, Make sure that things are done accurately, correctly, and exactly.
• Willingness to acquire new knowledge.
• Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

• Office based – Szczecin, Poland.
• Full eligibility to live & work in Poland is a must.
• Shift Based.
• Sports Card.
• Mentoring program.
• Private health insurance.
• A global team committed to the company values.
• A dynamic work environment in a dynamically international company.

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Join a market leader within Other Services
• A role that offers a breadth of learning opportunities