Customs Manager

We are partnering with a leading customs brokerage who are seeking a Customs Manager to join their team in Cologne on a hybrid basis.

You will be responsible for leading a operations team focusing on customs and international trade.

• Responsibilities;
• Managing a department within the line of business involved in planning and implementation of operations policies
• Planning goals for the organisation
• Comprehensive knowledge of the procedures and organization of customs declarations and control processes
• Responsible for overall direction of the department and accountable for service delivery of all activities
• Maintain customs compliance
• Oversee functional areas including classification, import and export operations and special trade programs
• Strategically engage with both direct and indirect team members, handling internal and external issue escalations, providing mentorship, consulting, and delegating tasks.
• Responsible for the optimal allocation of team members, ensuring the right mix of skills is applied to appropriate tasks.
• Implement and maintain a Quality Operating System across the team, ensuring all processes are documented and functional, and lead corrective actions and root cause analyses as needed
• Oversee resource management, including recruitment, performance discipline, talent reviews, and development of supervisory personnel.
• Manages directs overall functional activities and monitors progress ensuring client satisfaction meets or exceeds customers’ requirements (i.

e. Service Level Agreements or Key Performance Indicators).

• Recommends and drives implementation of enhancements to improve effectiveness and efficiency of services and systems.
• Works closely with Compliance department to ensure processes are in line with government compliance requirements.
• Review, comprehend, and respond to client metrics on a monthly basis or more frequently as required.
• Provide necessary information to support contract extensions, renewals, and bids for potential new clients (e.g., RFQ / RFP).
• Collaborate with client service teams to manage and prioritize workloads effectively.
• Skills Required;
• 2-3 years experience as a team leader
• Experience working in Global Trade Compliance / Logistics
• Operations experience with exposure to customs and international trade
• Excellent written and verbal German and English language
• Ability to coach and develop staff
• Excellent communication skills
• Able to develop projects and objectives
Vor 30+ Tagen