Language Excellence Manager

The Language Excellence Manager (m / f / d) is a leadership role responsible for driving quality, innovation, and customer success for some of Lionbridge’s most impactful and high‑value customers. The position combines strategic ownership, operational excellence, and deep partnership—particularly with key customers across the German market.

In this role, you will play a central part in shaping the future of language quality, AI‑enabled solutions, and linguistic excellence. You will collaborate closely with internal teams and customer stakeholders to advance their AI, data, and localization transformation, ensuring exceptional delivery outcomes and long‑term strategic growth.

What You Will Do

Strategic Customer Insight & Partnership

• Provide strategic guidance and leadership for Language Excellence initiatives supporting high‑complexity, high‑visibility customers in the German market.
• Build strong, trusted relationships with senior customer stakeholders, advising them on language quality, AI‑driven enhancements, and process optimization.
• Work closely with the customer to help advance their AI journey and ensure seamless integration of new technologies and solutions.
• Lead a specialized team of Language Excellence Managers supporting strategic and global accounts.
• Represent Lionbridge as a senior subject‑matter expert in linguistic quality, AI‑powered language solutions, and operational excellence.
• Ensure the deployment of the most effective language models, tools, and frameworks to meet customer expectations, quality standards, and financial goals.
• Partner cross‑functionally with : Product – to design and operationalize language solutions tailored to customer needs.
• Sales – to strengthen customer understanding of complex solutions and support strategic engagements.
• Operational Leaders & GPMs – to ensure scalability, automation, and alignment with customer commitments.
• Language Production – to optimize resource allocation and elevate quality and efficiency.

Quality Leadership & Continuous Improvement

To Be Successful You Will Have

In Return You Can Expect

About Lionbridge

Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers’ clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries. Learn more at www.lionbridge.com.

We kindly inform that Lionbridge reserves the right to contact only selected candidates.