German speaking B2B Travel Agent

Position : Travel Agent

Location : Berlin, Germany (Hybrid : 1 day per week in office)

Employment type : Full-time

Remuneration : Base salary.

DUTIES AND RESPONSIBILITIES :

• Deliver high-quality travel assistance through chat, phone, and email communication channels.
• Stay informed on travel suppliers, destinations, and internal systems to provide accurate support.
• Quickly evaluate customer needs, urgency, and preferences to offer effective solutions.
• Process hotel, flight, car rental, and rail bookings with precision and attention to detail.
• Educate customers on how to navigate and use self-service features within the Navan platform and mobile app.
• Ensure timely responses to inquiries in alignment with service level agreements (SLAs).
• Adhere to company guidelines and client-specific policies, maintaining compliance with global standards.
• Share insights and feedback with internal stakeholders to support goal tracking and process improvement.
• Engage in regular team meetings focused on products, travel partners, and industry trends.
• Keep up-to-date with travel industry standards and best practices.
• Maintain reliable attendance, complete required training, and consistently meet performance expectations.

REQUIREMENTS :

BENEFITS :