Customer Success Manager

Join Lepaya!

Over the past years, Lepaya has been growing at an incredible pace, leading to our client portfolio growth. To ensure we keep building long-lasting & impactful partnerships with our new & existing customers in the banking industry, we are looking for a Senior Customer Success Manager with experience, preferably in Learning and Development (L&D) or EdTech industries.

As a strategic partner, you will be responsible for ensuring the success and satisfaction of our key clients by driving impactful learning experiences and fostering long-term relationships.

You will be part of an industry team within the commercial organization, together with sales colleagues.

What you will bring :

5+ years of experience, preferably at a SaaS or fast-paced company in Learning and Development or EdTech, with a focus on strategic accounts

Bachelor’s / master’s degree in a relevant field (e.g., Business, Education, Psychology)

Proven track record of driving customer success and achieving planned delivery and NPS targets

Exceptional communication, problem-solving, and stakeholder management skills

Fluent English, Dutch, and German is a plus

Your first-year achievements

Strategic Client Conversations :

You will have engaged in high-level discussions with key stakeholders to understand their organizational objectives and challenges and translate these into solutions and matching measurable deliverables.

This resulted in you becoming the trusted advisor of 1M+ accounts, in the banking landscape.

Leverage deep industry knowledge to provide strategic insights and solutions that align with client goals.

Account Management :

You will have become the go-to person in your portfolio of key accounts, acting as the primary point of contact for running training programs and advocating for the clients within Lepaya.

You will have developed and executed account plans to drive product adoption and achieve customer success metrics.

You will have built relationships and expanded DMU both horizontally and vertically to more strategic counterparts

Drive impact :

You will have proven and improved impact with our initiatives, through utilizing and reporting our impact data in client quarterly evaluation meetings and proactively advising our clients.

You will have ensured maximum impact on client business outcomes through collaboration with internal teams to tailor learning programs to meet each client's needs, ensuring maximum impact on their business outcomes.

With your projects and initiatives, you have challenged the status quo and conventional approaches

Renewals and Opportunities for Upselling :

Through your built expertise and consultative approach, you will have proactively identified opportunities for account expansion and renewal, driving revenue growth while maintaining strong client relationships.

Cross-functional Collaboration :

You learned how to work closely with Sales, Onboarding & Implementation, Operations, Product, and Portfolio teams to align customer success strategies with overall company objectives.

You have built the organisational sensitivity to understand what is needed where and were able to tailor your approach.

You will have optimized our internal processes and reduced the complexity to work most effectively and at scale as our customer base grows

Why you’ll love this journey at Lepaya

A challenging role in a vibrant international scale-up

Our work-to-live scheme, which prioritizes health and wellbeing

Unlimited holidays and Lepaya Fridays every other Friday, a day for yourself

Flexible hours and a hybrid working arrangement, we expect you to work from our office at least 2 days a week

Work from anywhere for 8 weeks / year

500 euros to set up your home office and a monthly WFH allowance of 35 euro

Unlimited access to OpenUp, our psychological well-being partner

Fun activities where you can interact with colleagues, such as Ski trips, team meetings, and many more!

Lots of opportunities to learn and grow, including internal career development :

Access to our Lepaya Academy to help you upskill

An internal hiring program to help you advance

Our mission

At Lepaya, we transform professional development by redefining how organizations nurture their talent through Power Skills vital abilities shaped by market demands.

Using a blend of human expertise and AI, our capability platform maximizes employee potential. With nearly 1 million individuals upskilled in companies like Dell and L’Oreal, and $80 million in funding, we pioneer advanced learning integrated into daily workflows.

Join our global, fast-growing team as we aim to be the largest upskilling platform worldwide!

What does it mean to be a Lepayan?

To be a Lepayan it means that we succeed together. Together we act and come up with solutions to build for growth. Because we know that together, we create meaningful impact! You want a glimpse into our culture? Explore our .

How we live DE&I

At Lepaya, our diverse team embraces professionals of all backgrounds. We prioritize an inclusive environment where every member is valued and empowered.

We're dedicated to diversity, equity, and inclusion through initiatives like our Diversity Charter and internal DE&I team.

Your unique perspective is celebrated, ensuring you feel supported and encouraged to be yourself at work

What’s next?

• Ensuring that your candidate journey is smooth is our top priority! Here's a sneak peek into our standard hiring process : First, an introductory interview;
• then, a chat with the hiring manager; followed by a technical interview or a business case; a chance to meet our founder;

and finally, an offer! We're all about getting to know you better, so we'll invite you to our office for a face-to-face stage, where you can meet potential future colleagues and experience our awesome office vibes firsthand!

Eager to jump on board? Get in touch!