Head of Technical Services
Opportunity to join a leading EV Charger company, as Senior Technical Support Manager or Head of Technical Support, Europe (based on experience).
you can work in Hamburg office or 100% work remotely.
In this role, you will play a crucial role in leading the technical support team across Europe for EV charging solutions.
You will be responsible for providing after-sales engineering support to our clients in the utility industry, ensuring their satisfaction and resolving any technical issues they encounter.
Additionally, you will work closely with our R&D team to provide valuable feedback for product improvement and troubleshooting.
Responsibilities :
- Lead and manage a team of 10 technical support professionals across Europe.
- Provide after-sales engineering support to clients, addressing their technical queries and concerns promptly and effectively.
- Collaborate with the R&D team to provide feedback on product performance, usability, and areas for improvement based on client feedback and troubleshooting.
- Troubleshoot technical issues reported by clients and develop solutions to ensure optimal performance of our EV charging solutions.
- Engage with clients in the utility industry to discuss after-service support and ensure their ongoing satisfaction with our products.
- Develop and implement best practices for technical support processes and procedures to enhance efficiency and customer satisfaction.
Requirements :
- Bachelor's degree in Engineering or related field.
- Proven experience in a technical support role, preferably in the B2B sector.
- Strong proficiency in both German and English languages , both written and verbal.
- Prior experience in team management or leadership roles is a must.
- Excellent problem-solving skills and ability to troubleshoot technical issues effectively.
- Experience providing after-sales support for B2B clients, experience in the utility industry or renewable is a big plus
- Strong interpersonal and communication skills, with the ability to engage with clients and internal teams effectively.
Head of Technical Services
Head of Technical Support, Europe. Lead and manage a team of 10 technical support professionals across Europe. Troubleshoot technical issues reported by clients and develop solutions to ensure optimal performance of our EV charging solutions. Senior Technical Support Manager. ...
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