Account Manager (W / M / N)

EuroCaution, the leading insurance broker for Bond & Surety on the Belgian & Luxembourg market with more than 1500 active customers and 2500 construction projects guaranteed, is looking for a new Back-Office officer & Accounting assistant to join our new Team.

Your Mission

• The Account Manager has the primary objective to have a consolidated view of the relationship with Sales, Underwriting departments and Clients in order to guarantee a quality of service in line with EuroCaution strategic objectives.
• Support our sales, intermediaries & clients with all insurance policy related requests from throughout the full policy lifecycle.
• Ensure that all tasks are performed within the foreseen turn-around-times, providing a high level of customer service at all times.
• Maintain and document accurate records within our IT systems including all communication with clients and stakeholders.
• Escalate any complaints or call backs in a timely manner.
• Verifying the accuracy and completeness of the given information and obtain additional information if necessary.
• Assessing of risks in close collaboration with the Underwriting department
• Handling the creation of new insurance policies.
• Communicating with policyholders & intermediaries to explain the policy and underlying processes,
• Undertake other business activities and tasks as required, ensuring ongoing operational effectiveness, efficiency and positive contribution to EuroCaution

Your professional skills

Other required skills

What can we offer to you?