Technical Training Specialist

As they expand globally, our client is looking for a talented Technical Training Specialist to join their global Training team.

The Technical Training Specialist will be a subject matter expert in the use of our award-winning customer experience solution storm.

The jobholder will design and deliver training in the use of storm to internal and external customers in new and bespoke ways, aiming to enable everyone to make best use of the platform.

Location : Gilching, Germany .

This is an office-based vacancy and as such we expect all applicants to be willing to commute to our client's offices a minimum of 3 days per week as per their hybrid working policy.

Please note, we are unable to offer sponsorship so candidates must be able to demonstrate full Right to Work in Germany.

Frequent national and international travel is a requirement of this role. Clients may require on-site training to minimise impact to their business and so willingness and ability to travel will be required.

Key responsibilities of the role

Delivery of in-room, Instructor Lead Training (ILT) and virtual training

• Fully prepare training facilities and lesson plans in advance of sessions.
• Ensure room requirements are advised of in good time eg need for IT or other equipment.
• Ensure training starts on time and keeps on-track.
• Emphasise group work and discussion to learn. Facilitate and coach as required.
• Ensure facilities are safe and compliant with any onsite policies / requirements.
• Test new delivery methods to ensure actual delivery is not hindered by foreseeable technical issues.

Content and video design and creation

• Use photo, video, presentation and instructional design software to design engaging learning materials for an ever involving product set.
• Identifying learning needs / objectives for sessions / programmes and work with other Subject Matter Experts to design sessions that meet these needs effectively.
• Produce documents or other summary information to support visual / virtual content.
• Consider accessibility of content for those with special or learning needs.

Administration and Coordination

• Schedule sessions, meeting room bookings, invites and tracking responses as required to ensure training is well attended and learners are prepared.
• Produce internal learning collateral or guides as necessary, advising on process as well as content.
• Ensure feedback and actions are collected from sessions / programmes.
• Prepare reports and analysis on learning data eg attendance, feedback.
• Add, remove and update user profiles on the LMS (Learning Management System).
• Load and monitor content onto the LMS.

About you

• A Bachelor's Degree in a relevant subject.
• Excellent communication skills.
• Ability to foster strong working relationships with clients.
• A commitment to being an ambassador for Content Guru.
• Highly articulate and presentable.
• An interest in technology.
• Past experience in Technical Training with experience of delivering excellent technical presentations.
• Fluent / native German and English language. Additional proficiency in Dutch is desirable.
Vor 3 Tagen