German Customer Expert for a Luxury Automotive Brand
Are you passionate about luxury automobiles and exceptional customer service? Blu Selection is thrilled to announce an exciting opportunity to join a prestigious automotive brand as a German Customer Expert.
In this role, you will be the face of our luxury brand, providing top-notch assistance to our German-speaking clients and ensuring their experience is nothing short of extraordinary.
As part of a highly skilled team, you will contribute to building strong customer relationships while showcasing your knowledge and enthusiasm for high-end vehicles.
With a strong emphasis on quality and excellence, this role offers a chance to develop your skills and career within a dynamic, international environment.
Your responsibilities as a German Customer Expert will include :
- Providing exceptional support to customers via phone, email, and chat, ensuring all inquiries are handled professionally and effectively.
- Assisting customers with product information, order tracking, and any post-sales inquiries.
- Collaborating with internal teams to ensure seamless customer service and escalate issues when necessary.
- Gathering customer feedback and insights to further enhance the overall customer experience.
- Representing the luxury brand values through every customer interaction.
- Staying updated on the latest automotive trends and product offerings.
Requirements
To succeed in this role, you will need :
- Fluency in German and proficiency in English; any additional languages are a plus.
- A strong background in customer service or a similar role, preferably within the luxury or automotive sector.
- Excellent communication and interpersonal skills, with the ability to engage effectively with customers.
- Passion for luxury vehicles and a keen interest in automotive trends.
- Strong problem-solving abilities and attention to detail.
- Familiarity with CRM systems and customer support tools.
- Ability to work well in a fast-paced, team-oriented environment.
Benefits
- Starting date : 1st of December / January / February
- Be part of building an innovative Customer Interaction Center for one of the top luxury automotive brands.
- Competitive salary and growth opportunities.
- Partial remote working option after the initial training period.
- Work in a dynamic and inclusive environment with a focus on quality and innovation.
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