Sales Business Analyst (m/d/f)

As a Sales Business Analyst, you will play a pivotal role in facilitating seamless communication and collaboration between pre-sales, sales, product management, and operations.

This cross-departmental function involves customer-centric interactions, managing partner relationships, and supporting the entire sales cycle from pre-sales to customer success.

This position requires a tech-savvy individual who excels in partner success and is passionate about making a meaningful impact in the healthcare industry.

Tasks

• Collaboration with Pre-Sales team and Customer Success team :
• Collaborate closely with planning teams to analyze tender specifications and ensure alignment with internal capabilities.
• Facilitate internal coordination for tender responses, working across departments to gather necessary information and ensure timely submissions.
• Develop and optimize internal processes for tender responses, fostering seamless collaboration and knowledge exchange.
• Data Analysis and Process Optimization :
• Utilize sales and customer data to identify trends, opportunities, and areas for process improvement.
• Work with the Head of Sales to design and implement dashboards and workflows that enhance sales efficiency and customer engagement.
• Identify opportunities for upselling or cross-selling based on data insights, supporting the Sales team in maximizing revenue potential.
• Collaboration with Technical teams Operation teams :
• Conduct market analysis using various tools and resources to identify untapped opportunities and inform strategic decision-making.
• Collaborate with the Director of Sales to develop strategic plans for market expansion and product development based on data-driven insights.
• Feedback Collection :
• Proactively gather feedback from internal teams on processes and workflows, synthesizing insights to drive continuous improvement.
• Serve as a liaison between stakeholders and the product development team, ensuring that feedback is integrated into future enhancements.

Requirements

• Education and Experience :
• Minimum Bachelor's degree in Business, Healthcare Management, or a related field.
• Experience in at least one of the following roles : partner management, customer success, pre-sales, or sales.
• Experience in tender business in the healthcare sector is a plus.
• Language and Communication :
• Fluent in both German and English
• Strong client relationship skills with exceptional verbal and written communication abilities.
• Skills and Abilities :
• Adaptability to thrive in a dynamic and fast-paced environment.
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to collaborate effectively with cross-functional teams.
• Proven operational excellence in developing and implementing strategies
• Deep knowledge of customer success and sales metrics.
• CRM and Microsoft Dynamics knowledge
• Excel proficiency
• Analytical skills

Benefits

• We offer you a permanent working contract with a competitive remuneration package!
• Time for relaxation! 28 paid vacation days
• Warm-hearted, flexible, and solution-oriented culture with open feedback culture with performance review to accelerate your career goals!
• International environment with more than 30 different nationalities!
• Work-Life-Balance : Flexible working hours!
• Wellness (at)CX : Wellness Bonus! A Wellness Stipend of 400 € net annual benefit to contribute to your personal health and wellness.
• Women (at)CX : Professional and intellectual knowledge exchange with highly talented and ambitious colleagues from all over the world
• You will get access to a learning management tool to attend trainings and improve your skills!
• Access to the EAP (Employee Assistance Program) Solution and support advice in regard to : mental and physical health, employment guidance, personal, family, financial and legal issues and questions.
• We offer you a vibrant workspace! Regular team events included Christmas and summer parties!
• Free coffee and drinks with weekly fresh veggies and fruit!
• Free Corporate Massages!

Caresyntax is on a mission to make surgery smarter and safer. Our data-driven surgery platform delivers actionable insights to improve patient outcomes by using proprietary software and AI to analyze large volumes of video, audio, images, device data, clinical and operational data in and around the OR.

This real-world evidence can be used by the care team live, during a procedure and accessed by those outside the operating room via the platform’s dedicated telehealth link.

After a procedure, the Caresyntax platform provides insights that help surgeons benchmark and improve their care, hospital administrators use surgical resources more efficiently, medical device companies advance better products, and insurance companies understand risk and devise more tailored policies.

Headquartered in Boston, Caresyntax software is used in more than 3,000 operating rooms worldwide and supports surgical teams in over two million procedures per year.