Senior Client Engagement Representative, EMEA

AIRINC provides a unique global culture, remote opportunities, interesting projects, and a highly flexible and supportive work environment.

We trust and empower employees to do their best work each day, and highly value our considerate, curious, and innovative community.

In serving both our staff and clients, AIRINC is committed to inclusionary practices, to personal and professional growth, and to developing valuable interpersonal connections.

We are actively seeking an experienced and accomplished Senior Client Engagement Representative, EMEA to support our client-focused initiatives in EMEA and more specifically in the German-speaking countries.

The ideal candidate would have a few years of experience in Global Mobility . The selected candidate will assume a pivotal role in establishing and nurturing robust client relationships, ensuring their satisfaction, and identifying opportunities for strategic expansion in this key market.

Responsibilities :

1. Client Relationship Management and Delivery :

• Develop and maintain strong relationships with clients and prospects.
• Serve as the primary point of contact for clients, addressing inquiries, concerns, and ensuring the delivery of exceptional service.
• Regularly evaluate client satisfaction and proactively identify areas for continuous improvement.
• Undertake frequent travel to meet clients and prospects, participating in regional meetings and events.
• Strong focus and attention to detail to ensure data is correctly analyzed and delivered according to client schedule.
• Collaborate closely with internal teams to comprehensively understand product / service offerings and align them with evolving client needs.
• Stay abreast of trends in expatriate compensation and international HR management through attendance at conferences and periodic reviews with management.
• Maintain comprehensive system documentation for all clients, outlining and updating client procedures, technologies, methodologies, reporting formats, etc.

2. Sales Leadership :

• Formulate and implement strategic plans to drive sales growth, meticulously working towards achieving revenue targets.
• Invest in the mobility community to grow relationships and identify new opportunities.
• Lead the development and presentation of proposals, demonstrating an intricate understanding of client needs and AIRINC products and services.
• Present regularly in webinars and in person events on key market trends.

3. Collaboration :

• Foster a positive working environment, promoting collaboration and cohesion among team members.
• Interact extensively with various organizational departments to gain comprehensive exposure and insights into the business environment.
• Act as a conduit for the active dissemination of client information, policies, and procedures across the organization.

Qualifications :

• Essential Fluency in German and English
• Possess a bachelor’s degree in business, International Relations, or a related field (MBA is advantageous).
• Demonstrate proven experience in client engagement and sales leadership, preferably within the mobility industry.
• Exhibit a profound understanding of client relationship management and the ability to develop effective strategies.
• Proven experience in problem-solving roles, demonstrating the ability to analyze complex issues and assist with technical implementations.
• Strong analytical and critical-thinking skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently and collaboratively in a team-oriented environment.
• Comfortable adapting to rapidly changing priorities and deadlines.
• 3+ years of mobility experience.
• Role : Working remotely in Germany (employed via the Belgium office) and must have the right to work’.

If you are a strategic thinker with a passion for client engagement and sales leadership, we invite you to apply and contribute to the continued success of AIRINC.

Join us in shaping the future of Global Mobility!