Administration Team Coordinator

Introduction :

At Serco, we don’t just support space exploration—we help make it possible. For decades, we’ve been a trusted partner at ESA’s European Space Operations Centre (ESOC) in Darmstadt, Germany, playing a vital role in some of the most ambitious space missions humanity has ever undertaken. From spacecraft operations to ground systems and data processing, our expertise has earned us recognition, including ESA’s prestigious Best in Domain awards. Every day, we work hand-in-hand with ESA to ensure mission success and push the boundaries of innovation.

Now, we’re looking for someone who wants to be part of this story. We currently have an exciting opportunity for an Administration Team Coordinator based at our customer site, ESOC.

Your Mission :

Every great mission has a backbone.

At the heart of our operations is a small team of administrators who keep things running seamlessly — ensuring our people, processes and services are synchronised so the wider organisation can focus on delivering excellence. Now, we’re looking for someone who wants to lead , support , and elevate this vital part of our mission.

If you’re someone who thrives on structure, people leadership, and ensuring service excellence, this role places you right where it matters.

As our Administration Team Coordinator, you’ll become the driving force behind a dedicated team who deliver essential support every day. You’re not just managing tasks — you’re shaping standards, strengthening performance, and keeping our operation aligned and moving forward.

You will : Lead with Purpose :

You’ll manage a small team of administrators, guiding their development, holding regular catch‑ups and appraisals, and ensuring they have everything they need to perform at their best. You’ll be their anchor, mentor, and escalation point — someone they can rely on.

Deliver Excellence :

Quality isn’t a target; it’s a mindset. You’ll ensure service delivery remains consistent, reliable, and always at the highest level. Your monthly — and sometimes ad‑hoc — service reporting will help us stay on track and continuously improve.

Support the mission - hands-on :

While you’ll lead the team, you’ll also roll up your sleeves and work alongside them. From administrative support to data validation, from procurement tasks to financial coordination — you’ll be involved in the everyday work that keeps our services running smoothly.

Where You’ll Make an Impact :

You will play a key role in :

• Maintaining and validating financial data
• Supporting Controlling and Accounting activities
• Organising travel, training, and general administration
• Managing vendor licenses
• Supporting contract and procurement processes
• Ensuring accuracy of databases and service documentation
• Assisting with supplier and cost centre management
• Preparing high‑quality customer reports
• Being a trusted internal and customer escalation point

Your leadership ensures the team remains steady, informed, and high performing. Your hands‑on involvement ensures nothing slips through the cracks. Together, you create the environment where operational success is possible.

What You'll Bring :

Here’s what you’ll bring to help us move forward :

Leadership that inspires confidence :

You have a natural ability to lead through clarity and empathy. Your team sees you as someone who listens, develops them, and keeps them grounded.

You bring experience in :

Your presence gives people confidence. Your leadership gives them direction.

A commitment to high standards.

For you, quality isn’t something you chase — it’s built into everything you do.

You bring :

Your drive for excellence keeps our service robust and trusted.

A hands‑on, team‑first approach :

You know great leaders are also willing to get involved.

You’re comfortable balancing leadership responsibilities with daily operational tasks — and you’re happiest when the team is succeeding together.

You bring experience in areas such as :

Nothing is beneath you — and nothing is beyond you.

Reliability, professionalism, and trust

In short :

What We Offer : More Than Just a Job :

Joining Serco at ESOC isn’t just about the work—it’s about the experience. We know that moving for a role like this is a big step, so we make sure you’re supported every step of the way :

This isn’t just a job—it’s a chance to build a career in space operations while enjoying a lifestyle that supports you every step of the way.

About Serco :

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the likes of ESA, CNES, EUMETSAT, EUSPA, ASI and NASA.

We offer space capabilities across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies across Europe and the globe

We work within the heart of the space sector so understand the challenges our customers face. When it comes to recruitment we are experts in sourcing the very best talent within space engineering, earth observation, satellite communications and cyber security.

We have placed hundreds of people from post graduates through to C-suite executives into space agencies, satellite operators, manufacturers, system integrators, consultancies, earth observation / remote sensing, launch providers and much more.