Specialist, Program Management

At  APL Logistics , we focus on connecting supply chains across Automotive, Consumer, Industrial, and Retail sectors, globally. Join us and discover how our business within this industry is dependent on our network of passionate colleagues, clients, and partners.

Together, we inspire business, drive trade, and make life run more smoothly for everyone – including you. What’s our secret? Never thinking in terms of ‘I’ and ‘You’. Inclusive, welcoming, and supportive : we work as one. And as one, we deliver.

Right now, we’re looking for a new colleague to join our Program Management Team in the position of  Program Management Specialist .

Main Responsibilities :

• Support and manage the development of projects, which will enable APLL to raise the efficiency of its services delivered to Key Accounts and Costumer Service.
• Being primary customer contact for any daily process related question, problem, or support
• Establish / ensure excellent customer care : . continuous improvement of internal processes and reporting these to respective process owner
• Owning the Monitoring of regular KPI calls across origin and destination team to drive continuously service improvement and archive excellent results.
• Support training relevant APLL internal teams in customer specific processes as per LP where needed
• Supporting Key Account Manager (KAM) in identifying opportunities for process improvement and sales opportunities
• Managing Forecasting and carrier Allocation management in close cooperation with product teams, origin teams and customer.

What we're looking for :

Fluency in English and German is a must-have

Strong analytical skills

Ability to translate data into a story and solution

Previous experience in leading projects

Expertise knowledge of Supply Chain Processes such as Freight Forwarding, Consolidation, Transportation, etc.

Customer Centric attitude and mindset

Strong understanding of IT and supply chain data structures

Excellent listening and communication skills. Capable of articulating issues and proposed solutions with both internal and external customers.

We offer you :

13th salary

Participation in our global Cash Bonus Plan

Employer funded public transport ticket (HVV ProfiTicket) or transportation allowance

Company pensions scheme (bAV)

Flexible working times & a hybrid work model

Regular trainings and excellent development opportunities within APL Logistics globally

Working in an open team with a supportive working atmosphere

Office location in the center of Hamburg (Altstadt)