Workforce Management Scheduler Analyst

Experienced Workforce Management Scheduler Analyst is

wanted to join our clients team in Essen, Germany. DUTIES AND

RESPONSIBILITIES : Create and manage comprehensive schedules,

incorporating team needs such as training, coaching, feedback

sessions, and future resource requirements. Resolve scheduling

conflicts and recommend solutions for issues or special requests

from team members or clients. Collaborate with key operational

contacts to effectively schedule activities, including unplanned

and planned absences or downtime. Provide weekly staffing

projections for the upcoming weeks to assist with planning and

resource allocation. Maintain and update employee records,

including skills, scheduling agreements, time-off entitlements, and

contractual details in the scheduling system. Develop schedules

that meet client requirements, incorporating training, coaching,

and performance feedback, as well as forecasted team needs. Analyze

data on workload patterns and use workforce management tools to

determine appropriate staffing levels based on historical trends.

Address discrepancies between actual and expected arrival patterns,

recommending adjustments as needed. Monitor team trends and

attrition, identifying potential issues that could impact resource

planning. Coordinate with operational contacts to schedule key

activities, ensuring smooth workflow. Provide realistic staffing

plans based on current workforce availability and performance.

Share weekly staffing outlooks to ensure the program is prepared

for the upcoming weeks. REQUIREMENTS Fluency in English (minimum C1

level), with strong proficiency in both written and spoken

communication. At least 2 years of experience in a customer service

or call center environment, with at least 1 year in workforce

management preferred. Familiarity with workforce management

processes such as staffing forecasts, scheduling, and performance

metrics is preferred. Proficient in using Google Suite (e.g.,

Sheets, Slides) and Microsoft Office applications (e.g., Word,

Excel). Knowledge of local labor laws and regulations related to

workforce management and scheduling is a plus. Strong

problem-solving abilities, with the ability to make sound decisions

in scheduling and resource allocation. OFFER Competitive salary

Relocation assistance Working schedule : Office hours, Monday to

Friday Private health insurance after probation period Working as

part of a dynamic and multicultural team Regular fruit deliveries

for a healthy lifestyle and free drinks Employee wellness schemes

to include partnerships with fitness centers, restaurants, and

beauty care Interested? Apply now!