Back Office Mitarbeiter (m/w/d) in Barcelona gesucht!

Introduction

Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 420.

000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work, and Top Employer), is looking for Customer Support Experts.

We are recruiting tech-savvy experts to support the users of a world leader company in technology services.

Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.

Responsibilities

Main responsibilities :

• Prepare the data for the Pre-Sales Team, manage scoring models and data providers to guarantee the best quality of contacts.
• Data quality and cleaning processes and ensure this data is properly updated in the database according to business
• Company evaluation : assess company potential using provided guidelines and online tools.
• Company qualification : conduct eligibility checks using internal tools to ensure prospects are eligible for acquisition.
• Be on the lookout for industry news and trends to ensure timely prospecting.
• Data Mapping, construction and extraction
• Understand market seasonality and collaborate with sales programs to plan ahead on sourcing areas, according to the sales team’s needs.
• Identify and correct data quality issues
• Responsible for delivering a set of contacts based on the agreed quarterly target.
• Maintenance of the data

Qualifications

To be successful in this role you need :

• Experience on data management, quality and cleaning
• Native / advanced level of German.
• B2 level of English or higher.
• Experienced user in CRM.
• Quick to learn new processes and tools such as Qlik.
• Good verbal and written communication skills in appropriate language.
• Motivation & personality for seeking customer satisfaction and resolution.
• Ability to take initiative, prioritize, and manage time effectively.
• Candidates must be located in Spain.

Incentives

What do we offer :

• A full-time position with working hours from Monday to Friday from 9am to 6pm.
• Salary : 21.000€ gross / year + 1.800€ gross / year attendance bonus.
• Referral Program : Bring a Friend and get a Referral fee (up to 2.000€ depending on the language / project)
• Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).
• Working environment that is modern and bright with a dynamic and multicultural atmosphere.

Contact information

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