Site Reliability Engineering Manager, Managed Operations (m / w / d)

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AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in utility computing (UC). To spearhead this initiative, we are actively seeking experienced development engineering leaders with a strong background in both development management and operations expertise. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers. For more information on ESC please check out our blog : (Inhalt entfernt) responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with AWS global teams and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC. As a leader, you will manage teams in both systems operations and development, emphasizing automation and engineering efficiency.The overarching goal is to deliver scalable services and ensure a high-availability experience for EU customers. If you are an experienced professional ready for a challenging and impactful opportunity, we invite you to join our efforts in building a best-in-class development engineering and operations team that aligns with AWS' commitment to customer satisfaction and continual innovation.European Sovereign Cloud (ESC) is a part of AWS Utility Computing (UC).AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Eligibility requirement

• Fluency in written and spoken English is required.
• This role requires you to be a national of an EU member state
• Amazon will provide relocation support for successful applicants relocating within the European Union.Key job responsibilities- Lead your team in executing organizational and team roadmaps, focusing on ESC launch goals. Regular check-ins and strategic guidance foster collaboration and shared success.- Analyse systems and software performance, identifying areas for improvement and shape strategies to enhance overall efficiency.- Cross-departmental collaboration is key, you will strengthen relationships with other teams, streamlining processes for optimal ESC functioning.- Building coaching and mentoring teams to ensure a skilled and invested workforce.- Regularly review key performance metrics, to ensure the team's efforts align with overarching business objectives, fostering a results-driven environment.- Identifying successes and areas for improvement, ensuring your teams are well-prepared for ESC launch challenges and opportunities.- This position involves On-call responsibility, you will be required to drive escalation calls.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work / Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.GRUNDQUALIFIKATIONEN
• Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field- Experience in systems engineering and operations leadership for an Internet service or leading-edge IT organization- Experience in managing system or software development teams- Experience (hands-on) in systems engineering and administrative work in networking, storage systems, and operating systems- Experience in agile software development methodology- This role requires you to be a national of an EU member stateBEVORZUGTE QUALIFIKATIONEN
• Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence- Knowledge of systems engineering fundamentals (networking, storage, operating systems)- Experience with Agile engineering practices (Kanban, continuous delivery, etc.)- Experience with AWS platforms, services, and design patternsAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( (Inhalt entfernt)) to know more about how we collect, use and transfer the personal data of our candidates.m / w / dOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Inhalt entfernt) for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.