Trainer

Training Specialist

Location : Essen, Germany

On site

TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions.

With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.

The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support.

Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries.

The company serves clients in over 50 languages. Learn more at : telusinternational.com

You will be responsible for :

Organize and hold trainings for new hires and experienced colleagues

Staying abreast of changes in the workflows and policies and adapting training methods and materials

Point of contact in matters of internal training needs and for correcting inconsistencies in the trainings and reference materials with our Business Partner

Evaluate the new hires and maintain training records

Quality assurance, as well as development of professional and communication skills

Provide support for the team in the operating day-to-day business

We expect :

Excellent communication and facilitation skills in English

First experience as an QSA, PSME of at least 6 months

Enthusiasm and joy in training and motivating new and current employees

Proficiency in adult education or initial experience as a trainer preferable

Structured, organized and responsible working approach

Flexibility to keep up with the project speed and openness to new requirements

Comfortable with MS office applications Outlook, PowerPoint and Excel in particular

High level of Policy, Operational Guidelines and Known Questions knowledge

Working knowledge of & practical experience with the Instructional System Design or ADDIE (Analysis, Design, Development, Implement & Evaluate) including Learning Management System (LMS) preferable

We will need these documents :

Cover letter explaining your motivation and expectation for the new role.

Extended curriculum vitae

Proof (Certificates, etc.)

TELUS International values people diversity and grants equal opportunity regardless of age, civil status, contract type, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation.

Please note that your warning, lateness and performance will be considered in the selection process.